Quality Assurance Specialist

gategroup; Crawley; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Benefits

Job summary

gategroup in London Gatwick operates a Quality Assurance Specialist role focused on testing supplier and in-house meals, ensuring weights align with airline specs, and supporting audits through tasting and evaluation.

You will lead root cause analysis, coordinate with suppliers on corrective actions, and manage calibration programs for temperature and weighing devices, plus ATP checks and safety documentation updates.

Qualifications

• Experience in quality control, ideally in airline or high-volume food environments.
• Ability to lead a team, manage deadlines and work across departments.
• Proficiency in MS Office and IT systems; negotiation skills beneficial.

Responsibilities

• Test products from suppliers and internal Hot Kitchen.
• Check weights against airline specs and support customer audits.
• Lead root cause analysis and liaise with suppliers on corrective action.
• Own calibration programme for temperature and weighing devices.
• Run monthly ATP and gateperform checks and maintain accurate food safety docs.
• Deliver on-the-job training for critical control activities.
• Ensure monthly menu changes launch smoothly on the floor.
• Collaborate with Compliance Manager to prevent food safety events.

Skills

Quality control

Team management

Root cause analysis

Calibration

ATP checks

MS Office

IT systems

Education

Level 3 HACCP

Level 3 Food Safety

NEBOSH certification

Level 3 Workplace Health & Safety

Tools

MS Office

IT systems

Job description

Every meal we produce boards a plane carrying a promise: safe, compliant, and exactly to airline specification. As Quality Assurance Specialist, you'll be the person who upholds that standard and drives a culture of quality across every department and customer relationship.

The role

You'll test products from our suppliers and internal Hot Kitchen, check weights against airline specifications, and support customer audits through meal tasting and evaluation. When issues arise, you'll lead root cause analysis and liaise directly with suppliers on corrective action. You'll own the calibration programme for temperature and weighing devices, run monthly ATP and gateperform checks, and keep food safety documentation accurate and up to date.

Alongside this, you'll deliver on-the-job training for critical control activities, ensure monthly menu changes launch smoothly on the floor, and work closely with the Compliance Manager to prevent food safety events before they occur.

What you'll bring

You've done quality control before ideally in an airline or high-volume food environment — and you know how to manage, motivate and develop a team. You stay sharp under pressure, juggle competing deadlines without dropping any, and you're happy to put in extra hours when the operation needs it. You negotiate well, work easily across departments, and you're comfortable with MS Office and IT systems.

We'll want to see Level 3 HACCP and Level 3 Food Safety (held or committed to complete). Level 3 Workplace Health & Safety or NEBOSH certification is preferred.

The details

£17.39 per hour, 37.5-hour week plus benefits, based at our London Gatwick operation. Some overtime may be required.