Quality Assurance & Reporting Coordinator

Hertford Regional College; Broxbourne; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

On-site facilities

Career progression opportunities

Training opportunities

Job summary

Hertford Regional College is recruiting a Quality Assistant to co-ordinate and implement a range of quality assurance and improvement systems for the Quality Development Unit. The role supports the Vice Principal of Curriculum & Quality, Director of Quality & Learner Experience, Head of Quality and related teams, including producing statistical reports for QA purposes.

Key responsibilities include logging complaints, following up to ensure timely responses, and preparing interim tables for

Qualifications

• NVQ Level 2 / Business Administration / ICT qualifications are required.
• GCSE English and Maths at grade C/4 or above.
• Substantial administrative experience essential.
• Strong data handling skills and ability to produce reports in user-friendly formats.

Responsibilities

• Logging incoming complaints.
• Following up complaints to ensure timely resolution.
• Monitoring responses from Investigating Managers for completeness and corporate format.
• Create interim response tables and circulate to college managers.
• Provide general administrative support to the quality leadership team.
• Assist with lesson observation schedule and action follow-ups.
• Arrange and prepare for college meetings and ensure follow-up actions are completed.

Skills

NVQ Level 2

Business Administration qualification

ICT qualification

English & Maths GCSE (Grade C/4+)

Substantial administrative experience

Data handling & Excel

Tools

Excel

Job description

Hertford Regional College is recruiting a Quality Assistant to co-ordinate and implement a range of quality assurance and improvement systems for the Quality Development Unit. The role supports the Vice Principal of Curriculum & Quality, Director of Quality & Learner Experience, Head of Quality and related teams, including producing statistical reports for QA purposes.

Key responsibilities include logging complaints, following up to ensure timely responses, and preparing interim tables for