Quality Assistant

Hertford Regional College; Broxbourne; Presencial; GBP 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site facilities

Career progression opportunities

Training opportunities

Descripción de la vacante

Hertford Regional College is recruiting a Quality Assistant to co-ordinate and implement a range of quality assurance and improvement systems for the Quality Development Unit. The role supports the Vice Principal of Curriculum & Quality, Director of Quality & Learner Experience, Head of Quality and related teams, including producing statistical reports for QA purposes.

Key responsibilities include logging complaints, following up to ensure timely responses, and preparing interim tables for

Formación

• NVQ Level 2 / Business Administration / ICT qualifications are required.
• GCSE English and Maths at grade C/4 or above.
• Substantial administrative experience essential.
• Strong data handling skills and ability to produce reports in user-friendly formats.

Responsabilidades

• Logging incoming complaints.
• Following up complaints to ensure timely resolution.
• Monitoring responses from Investigating Managers for completeness and corporate format.
• Create interim response tables and circulate to college managers.
• Provide general administrative support to the quality leadership team.
• Assist with lesson observation schedule and action follow-ups.
• Arrange and prepare for college meetings and ensure follow-up actions are completed.

Conocimientos

NVQ Level 2

Business Administration qualification

ICT qualification

English & Maths GCSE (Grade C/4+)

Substantial administrative experience

Data handling & Excel

Herramientas

Excel

Descripción del empleo

Hertford Regional College are recruiting for a Quality Assistant to co-ordinate and implement a range of quality assurance and improvement systems for the Quality Development Unit., To maintain and monitor administrative processes on behalf of the Vice Principal of Curriculum & Quality, Director of Quality & Learner Experience, Head of Quality, Head of Teacher Training and Advanced Teaching Practitioners. To design and produce statistical reports using appropriate software to support internal and external quality assurance requirements.,

Key Responsibilities

• Logging incoming complaints
• Following up complaints to ensure they are dealt with in a timely manner
• Monitoring responses from Investigating Managers to ensure they address all points made by complainants, do not leave the college at risk of repercussions due to inclusion of any inappropriate information and that all letters are laid out appropriately in a 'corporate' format
• Create interim response tables and circulate to relevant college managers
• General administrative support as required for the Vice Principal of Curriculum & Quality, Director of Quality & Learning Innovation, Head of Quality, Teacher Training Manager
• Assist where necessary in relation to the lesson observation schedule and monitoring to assure that observations are carried out according to plan, as well as follow up on action plans
• Arrange and prepare for College meetings including Directors meetings, Curriculum Area Manager's Forum and Inclusion and Impact Group. Ensure that follow up that actions have been completed

Qualifications & Experience

• Relevant Professional or NVQ qualification at Level 2 / Business Administration qualification / ICT qualification
• English and Maths GSCE Grade C or 4 or above (or equivalent)
• Substantial administrative experience
• Well developed data handling skills; ability to use Excel and other relevant software with confidence to produce reports to meet internal and external requirements in user-friendly formats.

Benefits

• As part of the HRC team, you will benefit from fantastic on-site facilities, exciting opportunities for career progression and relevant training opportunities to help you gain the additional skills that you need to reach your full potential.

About the Employer

HRC are a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with students across two campuses, with ambitious growth and development targets. HRC put people first - students, staff, the organisations that they partner with, and the local communities that they serve. The HRC goal is to create a supportive environment for all staff in which they can develop their skills, progress their career and make a real difference in their local community. HRC ethos is evident in everything that they do and are always looking for new colleagues who share the HRC vision and values.