Quality Assistant

Herts Resourcing Group; Ware; Presencial; GBP 20.000 - 21.000; A tiempo parcial

Descripción de la vacante

Hertford Regional College is seeking a part-time Quality Assistant to coordinate and implement quality assurance and improvement systems within the Quality Development Unit. The role reports to senior quality leadership and requires strong data handling and administrative skills.

The position offers term-time hours (28.75 per week) with salary around £19,978–£20,862 per annum, and includes DBS clearance. Monday to Friday duties at Broxbourne Campus support ongoing quality assurance activities.

Formación

• Relevant Professional or NVQ qualification at Level 2
• Business Administration qualification / ICT qualification
• Substantial administrative experience

Responsabilidades

• Logging incoming complaints
• Following up complaints to ensure timely resolution
• Monitor responses from Investigating Managers to address all points
• Create interim response tables and circulate to college managers
• General administrative support for senior colleagues
• Assist with lesson observation schedule and follow-up actions
• Arrange and prepare for college meetings with Directors and forums

Conocimientos

Data handling

Administrative experience

English & Maths GCSE

Educación

NVQ/Level 2 professional qualification

Business Administration qualification

ICT qualification

Herramientas

Excel

Descripción del empleo

Job - Quality Assistant

Salary- £19,977.66 - £20,862.41 p.a. depending on experience and qualifications - Part-time term time only ( 28.75 hours per week )

Holiday- included in pay

Location - Broxbourne Campus - Hours across Monday to Friday.

Closing Date - 20th October @ Midday

Hertford Regional College are recruiting for a Quality Assistant to co-ordinate and implement a range of quality assurance and improvement systems for the Quality Development Unit.

About HRC

HRC are a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with students across two campuses, with ambitious growth and development targets.

HRC put people first - students, staff, the organisations that they partner with, and the local communities that they serve.

The HRC goal is to create a supportive environment for all staff in which they can develop their skills, progress their career and make a real difference in their local community. HRC ethos is evident in everything that they do and are always looking for new colleagues who share the HRC vision and values. As part of the HRC team, you will benefit from fantastic on-site facilities, exciting opportunities for career progression and relevant training opportunities to help you gain the additional skills that you need to reach your full potential.

About The Role

To maintain and monitor administrative processes on behalf of the Vice Principal of Curriculum & Quality, Director of Quality & Learner Experience, Head of Quality, Head of Teacher Training and Advanced Teaching Practitioners. To design and produce statistical reports using appropriate software to support internal and external quality assurance requirements.

Key Responsibilities

• Logging incoming complaints
• Following up complaints to ensure they are dealt with in a timely manner
• Monitoring responses from Investigating Managers to ensure they address all points made by complainants, do not leave the college at risk of repercussions due to inclusion of any inappropriate information and that all letters are laid out appropriately in a 'corporate' format
• Create interim response tables and circulate to relevant college managers
• General administrative support as required for the Vice Principal of Curriculum & Quality, Director of Quality & Learning Innovation, Head of Quality, Teacher Training Manager
• Assist where necessary in relation to the lesson observation schedule and monitoring to assure that observations are carried out according to plan, as well as follow up on action plans
• Arrange and prepare for College meetings including Directors meetings, Curriculum Area Manager's Forum and Inclusion and Impact Group. Ensure that follow up that actions have been completed

About You

You will bring:

• Relevant Professional or NVQ qualification at Level 2 / Business Administration qualification / ICT qualification
• English and Maths GSCE Grade C or 4 or above (or equivalent)
• Substantial administrative experience
• Well developed data handling skills; ability to use Excel and other relevant software with confidence to produce reports to meet internal and external requirements in user-friendly formats.

Why Join Us?

• Fantastic on-site facilities
• Genuine opportunities for career progression
• Training to help you reach your full potential
• A workplace where your contribution truly matters

All positions are subject to a DBS clearance check.