Quality Assurance Officer

Pembrokeshire County Council; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a forward-thinking local authority focused on empowering individuals through social care. This role involves supporting the Commissioning Team to enhance service delivery and ensure quality standards. You will collaborate with various stakeholders, including service users, providers, and community organizations, to foster an inclusive approach in service development. If you are passionate about making a positive impact in the community and have experience in social care, this opportunity is perfect for you. Embrace the chance to contribute to meaningful change and support individuals in leading fulfilling lives.

Qualifications

• Experience in social care or community services, either paid or unpaid.
• Ability to work inclusively with service users and providers.

Responsibilities

• Support Commissioning and Contract Management Officers in managing contracts.
• Develop quality assurance systems for commissioned services.

Skills

Social Care Experience

Data Analysis

Creative Thinking

Problem-Solving

Community Engagement

Job description

Job Description

Do you want to join a dynamic, creative team working with service providers who support people to lead happy and healthy lives? An opportunity has arisen in Pembrokeshire County Council's Commissioning Team, and we are looking for someone with a strong interest in social care. We believe that people should be supported to exercise choice and control over their lives and live as independently as possible. The team supports a range of social care providers to develop personalised support, ensuring that the person's voice is central to all decision-making. Our service areas include older people, working-age individuals with Learning Disabilities, Children, Neurodiversity, Mental Health, Housing-Related Services, Carers, and Advocacy.

The successful candidate will:

1. Effectively support Commissioning and Contract Management Officers (CCMO) to establish and manage Adult and Community Services contracts, ensuring value for money, quality, and strategic relevance.
2. Work with providers to develop and support the market in using creative thinking and problem-solving techniques within the scope of guidance/requirements from the Welsh Assembly, the Local Authority, and the Social Services and Well-being (Wales) Act 2014.
3. Support the development and implementation of quality assurance systems, monitoring, and review processes for all commissioned and contracted services to ensure service standards are met and outcomes are achieved.

You must have:

1. Experience working with or within a social care or similar environment, such as the community and voluntary sector, housing services, either paid or unpaid.
2. The ability to work with community members, service users and their families, service providers, and voluntary organizations to promote an inclusive approach and involve them in service development.
3. Ability to analyze and interpret both quantitative and qualitative data.
4. Ability to travel around the County for planned and responsive site visits.

Please refer to the full job description and person specification for more details on this vacancy.

Employment Checks

Pembrokeshire County Council is not accepting applications from individuals requiring a Skilled Worker visa for this role. Applicants should ensure they have the right to work in the UK before applying.

Safeguarding

This post is subject to a DBS disclosure check. Information collected from applicants may be shared with Cifas to prevent fraud and other misconduct. Details on data use and protection rights can be found at https://www.cifas.org.uk/fpn. The role involves safeguarding children, adults with learning disabilities, neurodiversity, mental health, housing-related services, carers, and advocacy.

Support & Additional Info

• Please contact the HR Systems Team early if you're unable to apply online by emailing [contact email].
• For queries about this vacancy, contact the Recruitment Team by email [contact email].
• Local Government Employees on NJC terms are subject to national pay bargaining; all salaries are current as of 01/04/2023.
• Existing employees registered on the redeployment pool will be considered for suitable alternative employment if at risk.

Desirable Skills

Welsh language skills are desirable.