Quality Assurance Officer

Metropolitan Thames Valley; Greater London; Hybrid; GBP 40,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Assurance Officer to enhance service quality in social care. This hybrid role offers the opportunity to lead quality assurance initiatives, conduct assessments, and develop improvement plans while building strong partnerships with stakeholders. With a commitment to sustainability and diversity, the organization fosters an inclusive environment for all employees. Join a team that values collaboration and strives to make a positive impact on the community through exceptional service delivery.

Benefits

28 Tage Jahresurlaub

Elternzeit

Pension

Freiwilligenarbeitstage

Glaubenstag

Qualifications

• Erfahrung in der Leitung von Qualitätsinitiativen im Kundenservice.
• Kenntnis der CQC-Standards und der Verträge der lokalen Behörden.

Responsibilities

• Durchführung geplanter Besuche zur Bewertung der Servicequalität.
• Entwicklung von Systemen zur Aufzeichnung von Qualitätsaktivitäten.

Skills

Qualitätsmanagement

Analytische Fähigkeiten

Präsentationsfähigkeiten

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Job description

This Role: Quality Assurance Officer known internally as a "Quality Assurance Auditor"

Location: Hatton Garden, London, EC1N 8JS

Salary Banding: £39,783 based on a 37.5-hour working week - Hybrid based.

MTVH conducts an annual review of salaries for colleagues. The salary displayed does not reflect any agreements reached during our 2025 review.

Permanent full-time role

Here at MTVH, we are committed to delivering exceptional service to our customers, prioritising quality and effectiveness to ensure our services meet and exceed regulatory requirements. We are currently seeking a dedicated and experienced Quality Assurance Officer (Social Care) to join our team and lead our comprehensive quality assurance system.

Due to our business demands, you will need a flexible & adaptable approach to your working day. This hybrid role involves managing your own daily diary and schedule.

This role requires some travel across our locations (offices, services, and estates).

Key Responsibilities and Outcomes

1. Conduct Planned Visits:
   • Undertake planned visits across the geographical patch to assess service quality and value, providing clear and timely reports.
   • Ensure quality assurance meets contractual and regulatory requirements.
   • Travel frequently within the designated area, occasionally requiring overnight stays.
2. Quality Assurance and Compliance:
   • Review feedback from internal audits and self-assessment processes to assess service quality and drive improvements.
   • Support the development of Service Improvement Plans (SIPs) that meet Quality Assurance standards.
   • Deliver workshops and presentations on Quality and Compliance.
3. Stakeholder Management:
   • Build strong partnerships with internal and external stakeholders, colleagues, and managers.
   • Participate in meetings related to Quality and Compliance, such as Risk meetings and SIP Reviews.
4. Performance and Risk Reporting:
   • Assist in developing, delivering, and reporting on performance and risk metrics.
   • Ensure compliance with quality standards, contractual obligations, and regulatory frameworks.
5. Compliance Monitoring Systems:
   • Develop systems to record quality assurance activities, action plans, and remedial actions.
   • Identify trends and areas for improvement across tenures and contract types.
6. Best Practice Advisory:
   • Advise on best practice methodologies to enhance service delivery.
7. Coordination of Quality Assurance Activities:
   • Coordinate activities in line with regulatory bodies and local/national initiatives.
   • Ensure delivery of best practices in service delivery.

Requirements

• Proven experience leading quality assurance initiatives in a customer service environment.
• Familiarity with CQC standards and Local Authority contracts.
• Strong analytical, problem-solving, and presentation skills.
• Excellent communication and interpersonal skills.
• Ability to travel frequently and stay overnight as needed.

We will conduct an enhanced background check via the Disclosure and Barring Service, renewed every three years.

Please note: we do not offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro-rata for part-time).
• Volunteering days, Beliefs day, parental leave, pension, and other benefits.

About Us

We are committed to sustainability and reducing environmental impact. Learn more through our attached document.

Our promise

We promote equality, diversity, and inclusion, working to create a supportive environment where everyone can be their true selves. Our networks include groups for Gender, Ethnicity, LGBTQ+, and Disability.

Our core values of Dare, Care, and Collaborate underpin our mission to solve social issues through teamwork.

We reserve the right to close this vacancy early if a suitable candidate is found. We encourage prompt applications.