Quality Assurance Officer

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated Quality Assurance Officers to enhance their Estate Services team. This role involves conducting regular estate inspections, ensuring compliance with health and safety legislation, and maintaining high standards in caretaking and estate cleaning. The ideal candidates will have a strong background in social housing, excellent communication skills, and a commitment to delivering quality service. Join a forward-thinking organization that values community engagement and strives to improve the living conditions for residents. This is a fantastic opportunity to make a significant impact in the community.

Qualifications

• Proven experience in providing advice and assistance in social housing.
• Ability to monitor and deliver high standards of caretaking services.

Responsibilities

• Conduct regular estate inspections and audits to ensure quality standards.
• Assist in training caretakers and monitor cleaning techniques.

Skills

Health and Safety Knowledge

Customer Care Practice

Communication Skills

IT Proficiency

Monitoring Standards

Education

Experience in Social Housing

Experience in Multi-Cultural Community

Experience in Identifying Repairs

Job description

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We are seeking 2 Quality Assurance Officers to join the Estate Services team.

Main duties of the job

The postholders will undertake a programme of regular estate inspections and audits related to caretaking and estate facilities and ensure that estate cleaning and maintenance techniques are performed in accordance with best practice and procedure.

The ideal candidates will have knowledge of health and safety legislation and experience identifying repairs, taking corrective action where appropriate.

Please outline the skills and experience that you feel make you suitable for this role in the Supporting Statement section of the application form. Please make reference to each of the essential criterion in the Person Specification where possible.

Working for our organisation

We want to improve the services we deliver for residents better than anyone. The Departmental Plan sets out an ambitious vision and set of priorities for the service that uses our unique position in and around people’s homes to enable them to thrive and live well.

Interviews: To be confirmed

Detailed job description and main responsibilities

To monitor standards through regular and ad hoc estate inspections taking appropriate remedial action on problems encountered.

To assist in the induction and on-going training of caretakers and undertake regular onsite assessments of caretakers to ensure that cleaning techniques are always consistent with best practice.

To assist in the facilitating and testing of new cleaning equipment associated with new or existing tasks.

To assist in the collection of data and production of regular reports on all aspects of the estate service and service recharges as required.

To identify and report communal repairs, including the reporting of emergency /urgent repairs, and post inspecting to ensure quality.

Provide information for managers to answer correspondence from residents and their representatives, members, M.P.’s etc. on matters associated with estate services, within target timescales and with due consideration of the quality of response provided.

To assist in the ordering, distribution, storage and use of cleaning materials and equipment, ensuring Health and Safety legislation is observed. To maintain inventories as required.

To liaise with housing staff and with those contractors who provide other estate services, e.g. Cleaning, Grounds Maintenance, estate cleaning, repairs and maintenance.

To undertake inspections of garages and storage sheds in accordance with LBI lettings procedures.

Undertake a range of regular inspections and audits of caretaker and estate facilities as directed. e.g. lodges, intake cupboards, lighting, chutes etc.

To assist in the production of estate agreements, service level agreements and work schedules.

To issue/deliver stores and maintain audit records.

To undertake other duties commensurate to the grade of the post.

Person specification

EDUCATION and EXPERIENCE

• E1 Substantial proven experience of providing advice and practical assistance to the public in the social housing field
• E2 Experience of working in and delivering services to, a multi-cultural community
• E3 Experience of identifying and ordering repairs.

KNOWLEDGE, SKILLS and ABILITY

• E4 Knowledge of relevant legislation and issues affecting the provision of a caretaking and estate cleaning service, including an understanding of good customer care practice.
• E5 Proven ability to monitor and deliver high standards of caretaking and estate cleaning.
• E6 Ability to identify training needs and contribute to addressing these needs including delivering instruction and training.
• E7 Good communication skills effectively in writing and verbally, including writing basic reports for a wide range of audiences, with good attention to detail.
• E8 Ability to ensure effective use of information technology, in order to input and extract information

KNOWLEDGE, SKILLS and ABILITY

• E9 Knowledge of Health and Safety legislation relevant to the provision of a caretaking and estate cleaning service
• E10Knowledge of the issues affecting storage and use of cleaning materials and equipment and the ability to contribute to the development of an improved range of available products
• E11Ability to monitor services provided by other Contractors working in the area.
• E12Ability to climb stairs and carry out inspections on all parts of LBI estates/blocks.

COMMITMENT TO EQUALITY

• E13Ability to adhere to the Council’s Dignity for All policy.