Benefits Quality Checking & Training Officer

Uttlesford District Council; Saffron Walden; On-site; GBP 28,000 - 32,000; Full time

Job summary

Uttlesford District Council is seeking a Benefits Quality Checking and Training Officer to provide temporary maternity cover. The role focuses on ensuring accuracy of Housing Benefit and Local Council Tax Support, supporting decision-making and service delivery to residents.

The role involves quality checks, supporting reconsiderations and appeals, maintaining procedure notes, and providing training to new and existing staff. Closing date is 27 September 2026.

Qualifications

• Experience in a benefits environment.
• Strong knowledge of benefits processes and systems.
• Excellent communication and organisational skills.

Responsibilities

• Carry out quality checks on Housing Benefit and Council Tax Support assessments.
• Support reconsiderations and appeals.
• Maintain procedure notes and collate performance information.

Skills

Benefits knowledge

Communication

Organisational skills

Job description

We are seeking a Benefits Quality Checking and Training Officer to provide temporary maternity cover. The role is responsible for maintaining the accuracy and quality of Housing Benefit and Local Council Tax Support assessments, supporting sound decision-making, minimising risk, and helping colleagues deliver an excellent service to residents.

You will carry out quality checks, support reconsiderations and appeals, maintain procedure notes, collate performance information and provide training to new and existing staff. The role also involves helping to identify improvements in processes, accuracy and customer service.

We are seeking someone with experience in a benefits environment, strong knowledge of benefits processes and systems, and excellent communication and organisational skills. Experience of training and performance improvement will be particularly valuable as the role progresses through the career grade.

Closing date for completed applications is 27 September 2026.

Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.