Quality Manager

Agincare Group; Castletown; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Salary up to £60,000 per annum

Funded training and ongoing career development

Blue Light Card discounts

Employee Assistance Programme

Company pension scheme

Job summary

Agincare Group in Castletown seeks an experienced Quality Manager to lead quality initiatives across various services. This pivotal role reports directly to the Group Quality Director and involves regular travel. Applicants should possess a strong background in regulatory frameworks, particularly CQC regulations, and demonstrate leadership with a supportive, values-driven approach.

Key benefits include a salary of up to £60,000, funded training, Blue Light Card discounts, and a company pension scheme.

Qualifications

• Proven track record in health or social care.
• Background across services, especially Learning Disabilities and Supported Living.
• Experience in a senior quality, governance, or regulatory role.

Responsibilities

• Lead delivery of the quality assurance and improvement programme.
• Ensure consistent implementation of audit frameworks.
• Support CQC inspections and regulatory engagement.

Skills

Strong knowledge of CQC regulations across multiple service types

Excellent communication skills

Resilience under pressure

Values-driven approach

Education

Degree-level qualification or equivalent experience

Tools

Quality assurance and governance systems

Job description

Agincare is strengthening its regional and national Quality function, making this an exciting time to join our growing organisation. As one of the UK’s leading care providers, delivering safe, effective and high-quality services is central to our continued success.

We are looking for an experienced, values‑led Quality Manager to provide operational expertise across a diverse portfolio of services and to drive quality excellence across the organisation.

About the Role

Reporting directly to the Group Quality Director, you will play a pivotal role in translating quality strategy, governance frameworks and regulatory requirements into consistent, effective practice at service level.

You’ll bring energy, structure and pace—ensuring quality activity is risk-based, proportionate and aligned to organisational priorities.

This is a senior, hands‑on role requiring regular travel across services.

What We Offer

At Agincare, we are proud to be a family‑run organisation that supports both our service users and our people to thrive.

Your benefits include:

• Salary up to £60,000 per annum (depending on experience)
• Funded training and ongoing career development
• Blue Light Card discounts (travel, retail, leisure and more)
• Employee Assistance Programme (EAP) for you and your family
• Company pension scheme

Key Responsibilities

Quality Leadership & Delivery

• Lead delivery of the quality assurance and improvement programme
• Ensure consistent implementation of audit frameworks
• Drive inspection readiness, including preparation, support and recovery
• Provide expert input into high-risk or complex services

Governance & Compliance

• Ensure effective and consistent governance processes
• Oversee policies and quality procedures
• Maintain compliance with regulatory and internal standards
• Escalate risks appropriately

Regulatory

• Support CQC inspections and regulatory engagement
• Coordinate organisational responses and improvement plans
• Monitor inspection outcomes and emerging themes
• Embed inspection readiness into everyday practice

Quality Intelligence & Improvement

• Analyse data from audits, incidents, complaints and safeguarding
• Identify trends, risks and early warning indicators
• Turn insight into meaningful improvement actions
• Support strategic quality and clinical priorities

Engagement & Visibility

• Maintain a strong presence across services
• Build relationships with operational leaders and Registered Managers
• Promote a positive, improvement-focused approach to quality

What We’re Looking For

We’re seeking a confident, experienced quality professional with strong regulatory knowledge and a proven track record in health or social care.

You will have:

• Strong knowledge of CQC regulations across multiple service types
• Experience in a senior quality, governance or regulatory role
• Background across services, especially Learning Disabilities and Supported Living
• Strong understanding of quality assurance and governance systems
• Excellent communication and report‑writing skills
• Resilience and the ability to perform under pressure
• A values‑driven, supportive approach with the ability to challenge constructively
• Professional registration (e.g. NMC or HCPC)
• Degree‑level qualification or equivalent experience

Application Deadline: 22/07/2026