Quality Assurance Advisor

Achieve Together; Wales; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Pay advances

Life Assurance

Job summary

Achieve together is seeking a Quality Assurance Advisor to support our operations and ensure high-quality, person-centred care across homes in Wales and the West. You will lead audits, coach teams, and ensure compliance with regulatory frameworks to make a positive difference in the lives of the people we support.

The role requires experience in operations management, strong knowledge of quality audits and self-assessments, and a flexible approach to cover hours as needed.

Qualifications

• Experience in operations management within social care or similar environment.
• Experience conducting quality audits and self-assessments to improve service quality.
• Ability to work flexibly, including out-of-hours when required.
• Full UK driving licence with willingness to drive across the organisation.
• Strong focus on coproduction, involvement and inclusion with knowledge of relevant regulations.

Responsibilities

• Provide leadership, coaching and support interpreting and implementing regulatory frameworks in a person-led way.
• Audit and support operations teams to deliver high-quality, inclusive care.
• Perform detailed, impartial quality reviews of each home via robust audits.
• Collaborate with people we support, families and workers to review service quality.

Skills

Operations management

Quality audits

Self-assessment

Regulatory frameworks

Job description

Job Introduction

Location - Wales and The West

This role might be the perfect opportunity for a long-lasting, rewarding career in the social care sector.

We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements.

Job Description

We are seeking a highly skilled and motivated Quality Assurance Advisor. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services.

Key Responsibilities:

• Providing leadership, coaching and support in relation to interpreting and implementing the relevant regulatory frameworks in a person-led manner.
• Delivering a high-quality service when auditing/supporting operations teams and contributing to making a difference in the lives of the people we support through a culture of inclusion.
• Completing detailed, impartial and expert reviews of the quality delivered within each home through the completion of robust audits.
• Working in partnership with people we support and their families/support workers to assess and review the quality of the support we provide.

Requirements:

• Previous experience of working within operations management.
• Detailed understanding of utilising quality audits and self-assessments to evaluate quality and provide high-quality, person-centred support.
• Ability to work flexibly to support homes, which may require working outside of standard hours at times.
• A full UK driving licence, with a willingness and ability to drive throughout the organisation.
• Strong understanding of and focus on creating an environment of coproduction, involvement and inclusion. Extensive knowledge of regulations, legislation and reporting

Benefits:

At Achieve together we offer a range of exciting benefits, such as:

• Career progression and training opportunities
• Employee discount schemes across a range of retailers and services,
• Stream- a financial health app that gives you the ability to receive optional pay advances
• Life Assurance

For all our amazing benefits please visit here: Rewards and Benefits - Achieve together

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.

To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.