Quality Assurance Manager

Metropolitan Thames Valley; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Metropolitan Thames Valley is seeking an experienced Quality Assurance Manager to lead assurance, governance and compliance activities that support safe, effective and high-quality services for residents. You will deliver QA frameworks, coordinate regulatory assurance, manage audit programmes and oversee self-assessments, promoting learning from reviews and incidents.

You will turn quality, assurance and risk information into meaningful insight to help leaders make evidence‑based decisions, with

Qualifications

• Experience working in a regulated environment with responsibility for quality assurance, governance, compliance or audit.
• Proven management experience within quality assurance, audit, governance, service improvement or a related discipline.
• Strong knowledge of regulatory frameworks, ideally within housing, social care or a similarly regulated sector.
• Excellent analytical and reporting skills, with the ability to interpret data, identify trends and translate findings into meaningful recommendations.
• Experience leading audits, investigations, reviews and organisational learning activities.
• Strong stakeholder management skills and the confidence to influence and challenge constructively at all levels.
• A commitment to fairness, transparency and evidence‑based decision making.
• A proven ability to drive improvement through assurance findings, insight and learning.
• A passion for improving outcomes for residents and customers.

Responsibilities

• Lead assurance, governance and compliance activities that support safe, high-quality services for residents.
• Deliver quality assurance frameworks and coordinate assurance activity for regulatory compliance.
• Manage audit programmes, oversee self-assessments, and lead learning from reviews, incidents and investigations.
• Turn quality, assurance and risk information into meaningful insight to support evidence-based decisions.
• Monitor and report assurance actions and audit recommendations to provide clear visibility of progress.
• Maintain the integrity and credibility of the assurance function through a fair, transparent, and evidence-led approach.

Skills

Quality assurance

Governance

Regulatory compliance

Audit management

Data analysis

Stakeholder management

Leadership

Job description

Due to an internal move, we are seeking an experienced Quality Assurance Manager to lead assurance, governance and compliance activities that support safe, effective and high-quality services for our residents. As part of the Risk & Assurance Management Team, you will be responsible for delivering quality assurance frameworks, coordinating assurance activity for regulatory compliance, managing audit programmes, overseeing self‑assessments, and leading learning from reviews, incidents and investigations. This is more than a compliance role. You will be instrumental in helping the organisation make informed, evidence‑based decisions by turning quality, assurance and risk information into meaningful insight. Through the analysis of trends, performance information, assurance findings and emerging risks, you will identify opportunities for improvement, provide constructive challenge and support leaders to strengthen services and outcomes for residents. You will also oversee the monitoring and reporting of assurance actions and audit recommendations, providing clear visibility of progress, impact and areas requiring further focus. A key part of the role is maintaining the integrity, independence and credibility of the assurance function through a fair, transparent and evidence‑led approach., This is an exciting opportunity to influence quality, assurance and regulatory compliance across a large and diverse resident‑focused organisation. You'll play a key role in strengthening assurance, supporting better decision‑making and ensuring learning and continuous improvement remain at the heart of what we do. If you're passionate about using insight, assurance and constructive challenge to improve services and outcomes for residents, we'd love to hear from you. To meet our commitment to providing safe, high‑quality services to our customers we will complete an Enhanced background check with the Disclosure and Barring service once an offer of employment has been made.
We are looking for an experienced assurance professional who combines strong technical expertise with credibility, sound judgement and a collaborative leadership style. It is about providing independent insight, constructive challenge and evidence‑based assurance that helps the organisation improve. You will bring:

• Experience working in a regulated environment with responsibility for quality assurance, governance, compliance or audit.
• Proven management experience within quality assurance, audit, governance, service improvement or a related discipline.
• Strong knowledge of regulatory frameworks, ideally within housing, social care or a similarly regulated sector.
• Excellent analytical and reporting skills, with the ability to interpret data, identify trends and translate findings into meaningful recommendations.
• Experience leading audits, investigations, reviews and organisational learning activities.
• Strong stakeholder management skills and the confidence to influence and challenge constructively at all levels.
• A commitment to fairness, transparency and evidence‑based decision making.
• A proven ability to drive improvement through assurance findings, insight and learning.
• A passion for improving outcomes for residents and customers.