Quality Assurance Manager

Metropolitan Thames Valley; Farringdon; Hybrid; GBP 52,000 - 61,000; Full time

Job summary

Metropolitan Thames Valley Housing (MTVH) is seeking an experienced Quality Assurance Manager to lead assurance, governance and compliance activities that support safe, effective and high-quality services for our residents.

As part of the Risk & Assurance Management Team, you will deliver quality assurance frameworks, coordinate assurance activity for regulatory compliance, manage audit programmes, oversee self-assessments, and lead learning from reviews, incidents and investigations.

Qualifications

• Experience in a regulated environment with responsibility for QA, governance, compliance or audit.
• Proven management experience within QA, audit, governance or related service improvement.
• Strong knowledge of regulatory frameworks in housing or similarly regulated sectors.
• Excellent analytical and reporting skills; translate data into recommendations.
• Experience leading audits, investigations, reviews and organisational learning.
• Stakeholder management with ability to influence constructively at all levels.
• Commitment to fairness, transparency and evidence-based decision making.

Responsibilities

• Lead assurance, governance and compliance activities to support safe, high-quality services.
• Deliver quality assurance frameworks and coordinate regulatory assurance activity.
• Manage audit programmes, oversee self-assessments and incident reviews.
• Turn assurance findings into actionable insights for leaders and teams.
• Monitor progress of assurance actions and audit recommendations.
• Maintain independence and credibility of the assurance function through evidence-led approach.

Skills

Regulated environment experience

Governance

Audit management

Analytical reporting

Stakeholder management

Evidence-based decision making

Learning from reviews

Job description

Job Description Quality Assurance Manager

Location: This post can be based in either our Nottingham or London Office Beeston, NG9 1LA (with travel to London required) - Salary: Banding £52,273 - £55,024 Farringdon (with travel to Midlands required - Salary Banding £57,501 - £60,527 Contract Type: 9 Month Fixed Term Contract - 37.5hrs per week Monday to Friday Hybrid Working

About the Role

Due to an internal move, we are seeking an experienced Quality Assurance Manager to lead assurance, governance and compliance activities that support safe, effective and high-quality services for our residents. As part of the Risk & Assurance Management Team, you will be responsible for delivering quality assurance frameworks, coordinating assurance activity for regulatory compliance, managing audit programmes, overseeing self-assessments, and leading learning from reviews, incidents and investigations. This is more than a compliance role. You will be instrumental in helping the organisation make
informed, evidence-based decisions by turning quality, assurance and risk information into meaningful insight. Through the analysis of trends, performance information, assurance findings and emerging risks, you will identify opportunities for improvement, provide constructive challenge and support leaders to strengthen services and outcomes for residents. You will also oversee the monitoring and reporting of assurance actions and audit recommendations, providing clear visibility of progress, impact and areas requiring further focus. A key part of the role is maintaining the integrity, independence and credibility of the assurance function through a fair, transparent and evidence-led approach.

About the Role Due to an internal move, we are seeking an experienced Quality Assurance Manager to lead assurance, governance and compliance activities that support safe, effective and high-quality services for our residents. As part of the Risk & Assurance Management Team, you will be responsible for delivering quality assurance frameworks, coordinating assurance activity for regulatory compliance, managing audit programmes, overseeing self-assessments, and leading learning from reviews, incidents and investigations. This is more than a compliance role. You will be instrumental in helping the organisation make
informed, evidence-based decisions by turning quality, assurance and risk information into meaningful insight. Through the analysis of trends, performance information, assurance findings and emerging risks, you will identify opportunities for improvement, provide constructive challenge and support leaders to strengthen services and outcomes for residents. You will also oversee the monitoring and reporting of assurance actions and audit recommendations, providing clear visibility of progress, impact and areas requiring further focus. A key part of the role is maintaining the integrity, independence and credibility of the assurance function through a fair, transparent and evidence-led approach.

About You

You will bring:

• Experience working in a regulated environment with responsibility for quality assurance, governance, compliance or audit.
• Proven management experience within quality assurance, audit, governance, service improvement or a related discipline.
• Strong knowledge of regulatory frameworks, ideally within housing, social care or a similarly regulated sector.
• Excellent analytical and reporting skills, with the ability to interpret data, identify trends and translate findings into meaningful recommendations.
• Experience leading audits, investigations, reviews and organisational learning activities.
• Strong stakeholder management skills and the confidence to influence and challenge constructively at all levels.
• A commitment to fairness, transparency and evidence-based decision making.
• A proven ability to drive improvement through assurance findings, insight and learning.
• A passion for improving outcomes for residents and customers.

Why Join Us?

This is an exciting opportunity to influence quality, assurance and regulatory compliance across a large and diverse resident-focused organisation. You'll play a key role in strengthening assurance, supporting better decision-making and ensuring learning and continuous improvement remain at the heart of what we do. If you're passionate about using insight, assurance and constructive challenge to improve services and outcomes for residents, we'd love to hear from you.

To meet our commitment to providing safe, high-quality services to our customers we will complete an Enhanced background check with the Disclosure and Barring service once an offer of employment has been made.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England. Alongside housing, MTVH delivers a range of support services, working with residents who
need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable. MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives. In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging. These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working
together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.