Director of Operational Readiness

Iron Mountain Incorporated; United Kingdom; Remote; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Flexible work options

Competitive compensation

Comprehensive health and retirement

Continuous learning and growth

Job summary

Iron Mountain seeks a Director of Operations Readiness to drive seamless transitions from tender phase to site implementation and to ensure a robust handover to permanent leadership. You will steer complex programs, align solutions with commercial goals, and uphold safety and performance benchmarks across sites.

You will lead senior operations leaders and cross-functional teams, shaping SOPs, reporting, and operational readiness for new contracts while maintaining focus on profitability and

Qualifications

• Progressive leadership experience focused on operations and site startups.
• Knowledge of solutions design principles, cost controls, KPI/SLA validation, and safety compliance.
• Proven ability in customer-facing communication and executive presentations.
• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or Engineering.

Responsibilities

• Drive development of operational solutions and commercial validation during tender processes.
• Lead implementations and engage with customers; onboard new contracts and create SOPs.
• Lead and mentor teams ensuring safety, productivity, and transition to permanent leadership.

Skills

Leadership experience

Operations management

Customer-facing communication

Executive presentations

Cross-functional leadership

KPI/SLA validation

Health & Safety compliance

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or Engineering

Job description

UK | England | Remote

Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic and strategic Director of Operations Readiness to join our Operations team.

In this role, you will be responsible for steering operational success from the initial tender phase through to implementation, stabilising new sites, and ensuring a seamless handover to permanent leadership.

What You’ll Do

• Drive Solutions Development & Commercial Validation: Partner closely with Commercial and Solutions Design teams during the tender process to co-create, stress-test, and sign off on proposed operational solutions, SLAs, KPIs, and cost structures to ensure profitability and operational feasibility.

• Lead Implementations & Customer Engagement: Direct the physical and systemic execution of new contracts, serve as the operational leader in client meetings and pitches, build standardised SOPs, and establish comprehensive performance reporting.

• Manage Team Performance & Ensure BAU Handover: Lead and mentor a team of Senior Operations Leaders and cross-functional implementation partners, ensuring all safety, productivity, and profitability targets are met before executing a structured transition to permanent site leadership.

What You’ll Bring

• Progressive leadership experience focused on operations, site startups, complex implementations, and managing multidisciplinary teams.
• Strong knowledge of solutions design principles, commercial cost controls, KPI/SLA validation, and Health & Safety compliance.
• Proven ability in customer-facing communication, executive presentations, cross-functional leadership, and mitigating operational risks during project rollouts.
• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Engineering, or a related field.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Paid time off and holidays.
• Flexible work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organisations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artefacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data centre operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, colour, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement.