Quality Assurance Administrator

ClwydAlyn; Chirk; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days

Bank holidays

Leave buy/sell

Pension 8%

Free meals on shift

Maternity package

Blue Light discounts

Mental Health & Wellbeing

Training & development

Supportive leadership

Quality care impact

Job summary

Chirk Court, part of ClwydAlyn, is seeking a Quality Assurance Administrator to support the care home’s operations. You will manage records, databases and reporting, monitor training and registrations, and assist with recruitment administration to ensure compliance and high-quality care for residents.

You will work closely with the Home Manager and team, contributing to a well-organised admin function and smooth delivery of services in a welcoming Welsh setting.

Qualifications

• Strong administration and organisational skills.
• Confident use of Microsoft Office, databases and computer systems.
• Excellent attention to detail and accuracy.
• Ability to manage competing priorities and deadlines.
• Comfort handling confidential information.
• Professional and effective communication with a range of people.
• Able to work in a team and use initiative.

Responsibilities

• Support managers with quality assurance and compliance reporting.
• Maintain accurate records, databases and admin systems.
• Monitor staff qualifications and registrations.
• Manage staff files and keep compliance docs up to date.
• Assist with recruitment admin, onboarding and records.
• Produce reports, statistics and management information.
• Record and monitor incidents, accidents and audit information.
• Support health and safety processes and regulatory compliance.
• Manage correspondence and general office administration.
• Collaborate with colleagues to ensure high-quality resident care.

Skills

Administration

Microsoft Office

Attention to detail

Time management

Confidentiality

Communication

Teamwork

values of Trust Hope Kindness

Job description

Chirk Court | Wrexham | 37 hours per week | £25,977.33 per annum

Are you highly organised, detail-focused and passionate about making a difference behind the scenes?

At Chirk Court, we're looking for a Quality Assurance Administrator to join our friendly team and play a key role in supporting the smooth running of our care home.

This is a fantastic opportunity for someone who enjoys administration, working with data and reporting, maintaining accurate records and helping ensure services meet the highest quality and compliance standards.

You’ll work closely with the Care Home Manager and wider team, providing essential administrative support that helps us deliver excellent care to our residents every day.

What's in it for you?

• 25 days annual leave plus bank holidays - rising to 30 days after 5 years' service
• Option to buy or sell annual leave
• Up to 8% pension contribution
• Free hot meals on shift
• Enhanced maternity package
• Blue Light discounts and high street savings
• Work for an organisation recognised for Mental Health & Wellbeing
• Ongoing training & development opportunities
• Supportive leadership team who value your contribution
• Work in a role where your work directly supports the delivery of outstanding care

About Chirk Court

Chirk Court is a warm and welcoming residential care home located in the heart of Chirk, close to the Welsh-English border.

Home to older adults, including residents living with dementia, Chirk Court is designed around five smaller household-style communities, creating a calm and homely environment where residents are known as individuals and relationships matter.

We're proud of the supportive culture we've built, where colleagues work together to make a positive difference for residents, families and one another every day.

What You'll Be Doing

• Supporting managers with quality assurance and compliance reporting
• Maintaining accurate records, databases and administrative systems
• Monitoring training, qualifications and professional registrations
• Managing staff files and helping keep compliance documentation up to date
• Assisting with recruitment administration, onboarding and employment records
• Producing reports, statistics and management information using IT systems and spreadsheets
• Recording and monitoring incidents, accidents and audit information
• Supporting health and safety processes, maintenance reporting and regulatory compliance
• Managing correspondence, documentation and general office administration
• Working closely with colleagues across the home to help ensure residents receive safe, high-quality care

What We're Looking For

• Have strong administration and organisational skills
• Are confident using Microsoft Office, databases and computer systems
• Have excellent attention to detail and accuracy
• Can manage competing priorities and deadlines
• Are comfortable handling confidential information
• Communicate professionally and effectively with a range of people
• Enjoy working as part of a team while also using their own initiative
• Share our values of Trust, Hope and Kindness
• Take pride in maintaining high standards and getting things right

Why ClwydAlyn?

We know that great people have choices.

That's why we're committed to creating a workplace where people feel valued, supported and able to develop long-term careers.

Our values of Trust, Hope and Kindness are at the heart of everything we do, and we're looking for someone who demonstrates those values in the way they work every day.

Everyone is welcome

We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive.

We actively encourage applications from people of all backgrounds, experiences and communities and are committed to making reasonable adjustments throughout the recruitment process where needed.

Ready to Join Us?

The best care services rely on great people behind the scenes.

If you're an organised administrator who enjoys supporting others, maintaining high standards and making a genuine contribution to quality care, we'd love to hear from you.