Quality Assurance Coordinator

Cheshire East Council; Crewe; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Enhanced annual leave

Purchase of annual leave

Flexible working

Salary sacrifice car scheme

White goods salary sacrifice

Enhanced pension

Cycle to work

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a Quality Assurance Co-ordinator to lead QA across commissioned children's services from Delamere House, Crewe. You will plan audits, monitor activity, identify safeguarding concerns and produce reports to inform commissioning decisions.

The role requires strong knowledge of safeguarding, information governance and QA frameworks, plus excellent analytical and communication skills.

Qualifications

• Experience of quality assurance frameworks within children's services, care or education settings.
• Strong knowledge of safeguarding, quality assurance, information governance and confidentiality requirements.
• Excellent analytical skills, with the ability to interpret evidence and reach clear conclusions.
• Strong organisational and planning skills.
• Professional curiosity and confidence to challenge where standards fall short.
• Excellent written and verbal communication skills.
• The ability to build constructive relationships while maintaining appropriate professional challenge.
• A flexible approach and willingness to travel across the borough.

Responsibilities

• Leading the delivery of the operational quality assurance framework for commissioned children's services.
• Planning and coordinating audits, quality assurance visits and monitoring activity based on identified risk and priority areas.
• Identifying safeguarding concerns, poor practice, non-compliance and emerging provider risks.
• Analysing evidence and performance information to support provider improvement and decision-making.
• Producing high-quality reports, recommendations and assurance information for managers and senior leaders.
• Supporting provider improvement activity and monitoring progress against agreed actions.
• Working collaboratively with commissioning, placements, safeguarding and operational colleagues.
• Contributing to strategic commissioning, sufficiency planning and provider intervention decisions.
• Supporting the development of effective quality assurance systems, processes and continuous improvement activity.

Skills

Quality assurance

Safeguarding

Information governance

Analytical skills

Organisation

Communication

Stakeholder engagement

Job description

At Cheshire East we’re making significant, tangible investments in our foundations. This includes strengthening our commissioning function, expanding workforce development and creating clearer, more ambitious pathways. To realise these ambitions, we’re seeking ambitious and flexible individuals who want to help us shape the future.

We have an exciting opportunity for a Quality Assurance Coordinator based at Delamere House, Crewe. Working as part of the Children's Commissioning and Placements Team, you will provide oversight and challenge across a range of commissioned provision, identifying risk, driving improvement and supporting evidence-based decision-making that informs commissioning, sufficiency planning and provider management.

About the Role

As Quality Assurance Co-ordinator, you will lead and coordinate quality assurance activity across commissioned provision, helping to ensure providers meet expected standards and deliver positive outcomes for children and young people.

The successful candidate will:

• Leading the delivery of the operational quality assurance framework for commissioned children's services.
• Planning and coordinating audits, quality assurance visits and monitoring activity based on identified risk and priority areas.
• Identifying safeguarding concerns, poor practice, non-compliance and emerging provider risks.
• Analysing evidence and performance information to support provider improvement and decision-making.
• Producing high-quality reports, recommendations and assurance information for managers and senior leaders.
• Supporting provider improvement activity and monitoring progress against agreed actions.
• Working collaboratively with commissioning, placements, safeguarding and operational colleagues.
• Contributing to strategic commissioning, sufficiency planning and provider intervention decisions.
• Supporting the development of effective quality assurance systems, processes and continuous improvement activity.

The role will primarily focus on:

• Residential Children's Homes
• Independent Fostering Agencies
• Supported Accommodation (16+)
• Independent and Non-Maintained SEND Provision
• Alternative Provision

The successful candidate will bring:

• Experience of quality assurance frameworks within children's services, care or education settings.
• Strong knowledge of safeguarding, quality assurance, information governance and confidentiality requirements.
• Excellent analytical skills, with the ability to interpret evidence and reach clear conclusions.
• Strong organisational and planning skills.
• Professional curiosity and confidence to challenge where standards fall short.
• Excellent written and verbal communication skills.
• The ability to build constructive relationships while maintaining appropriate professional challenge.
• A flexible approach and willingness to travel across the borough.

In return we are able to offer:

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off-Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

As an equal opportunities’ employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.