Quality and Risk Manager

Circle Clinical Services Limited; Bedford; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Management Bonus Scheme

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies (Maternity, P

Non-contributory life insurance

Staff engagement hub with discounts

Job summary

Circle Integrated Care in Bedford is recruiting a Quality and Risk Manager to lead hospital quality and governance and ensure safe, high‑quality patient care. The role is full‑time (37.5 hours) with a salary up to £50,000 depending on experience and qualifications.

You will prepare for CQC/HIS/HIW inspections, coordinate responses, manage incidents and RCA investigations, and drive improvements across teams in line with national standards.

Qualifications

• Previous experience in the healthcare industry, with a background in governance or risk management.
• Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis (RCA).
• Excellent interpersonal and communication skills with the ability to present and educate confidently.
• Proven ability to facilitate change, lead projects, and work collaboratively across teams.
• Relevant health-related qualification and evidence of ongoing professional development.
• Strong data analysis and report-writing skills with an eye for identifying trends and driving improvement.

Responsibilities

• Lead and coordinate hospital quality and governance functions to ensure safe, high-quality patient care.
• Prepare for CQC/HIS/HIW inspections and implement proactive improvements.
• Coordinate responses and action plans after inspections and audits.
• Ensure incidents and complaints are logged and closed per policy timeframes.
• Support incident investigations, including RCA, and share outcomes.

Skills

Governance

Risk management

Data analysis

Root Cause Analysis

Stakeholder communication

Project leadership

Education

Health-related qualification

Job description

Quality and Risk Manager Circle Integrated Care - Bedford 37.5 Hours & Permanent Salary: Up to £50,000.00 per year (depending on level of experience, training and qualification)

Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Quality and Risk Manager to join their team of staff. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include: Lead and coordinate the hospital’s quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards. Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements. Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures. Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes. Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes. Support and lead incident investigations, including Root Cause Analysis (RCA), ensuring outcomes are shared and actions embedded.

Applicants should meet the following criteria: Previous experience in the healthcare industry, with a background in governance or risk management. Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks. Experience conducting complex investigations, including Root Cause Analysis (RCA). Excellent interpersonal and communication skills with the ability to present and educate confidently. Proven ability to facilitate change, lead projects, and work collaboratively across teams. Relevant health-related qualification and evidence of ongoing professional development. Strong data analysis and report-writing skills with an eye for identifying trends and driving improvement.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen.

We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare