Quality and Risk Manager

Circle Integrated Care; England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days holiday per year + bankhols

Management Bonus Scheme

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies (Maternity, P

Non-contributory life insurance

Staff engagement hub

Resources to support wellbeing

Employee recognition programmes

Industry leading training and dev

Job summary

Circle Integrated Care is seeking a Quality and Risk Manager to lead quality and governance across its hospital services, ensuring safe, high‑quality patient care in line with CHG and national standards.

The role involves preparing for CQC/HIS/HIW inspections, coordinating investigations (RCA), logging incidents and complaints, and driving improvements. It requires a flexible shift pattern and a 37.5‑hour week across designated services.

Qualifications

• Experience in healthcare governance or risk management.
• Strong knowledge of CQC/HIS/HIW standards.
• Experience conducting complex investigations (RCA).
• Excellent interpersonal and communication skills.
• Ability to lead change and cross-team projects.

Responsibilities

• Lead and coordinate quality and governance functions to deliver safe patient care.
• Prepare for inspections and collate evidence for CQC/HIS/HIW.
• Coordinate responses and action plans after inspections, tracking timelines.
• Log and close incidents and complaints per CHG policy.
• Support incident investigations and share outcomes with actions.

Skills

Governance / Risk management

Clinical governance

Root Cause Analysis (RCA)

Data analysis

Report writing

Communication skills

Project management

Education

Health-related qualification

Job description

We have an opportunity for a Quality and Risk Manager to join their team of staff. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Duties of this role include:

• Lead and coordinate the hospital's quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards.
• Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
• Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
• Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes.
• Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.
• Support and lead incident investigations, including Root Cause Analysis (RCA), ensuring outcomes are shared and actions embedded. Previous experience in the healthcare industry, with a background in governance or risk management.
• Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis (RCA).
• Excellent interpersonal and communication skills with the ability to present and educate confidently.
• Proven ability to facilitate change, lead projects, and work collaboratively across teams.
• Relevant health‑related qualification and evidence of ongoing professional development.
• Strong data analysis and report‑writing skills with an eye for identifying trends and driving improvement. Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country., Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• …and much more!