Quality and Risk Manager – Clinical

Circle Health Group; Greater London; In loco; GBP 40.000 - 48.000; Part-time

Vantaggi offerti da questo lavoro

25 days holiday per year + bank hols

Private healthcare scheme

Friends & Family hospital discounts

Family friendly policies

Life insurance

Wellbeing resources

Employee recognition programmes

Training and development opportunities

Descrizione del lavoro

Circle Health Group's Hendon Hospital in London is seeking a Quality and Risk Manager - Clinical. This 22.5-hour-per-week, permanent role focuses on leading clinical governance and quality assurance to ensure safe, high-quality patient care.

The post requires experience in healthcare, complaints handling, regulatory knowledge, and strong stakeholder communication. The role sits within the Quality Assurance department at Hendon Hospital, London.

Competenze

• Experience in the healthcare industry with strong clinical governance and regulatory understanding.
• Proven complaints and incident management experience with root cause analysis.
• Knowledge of CQC/HIS/HIW requirements and inspection readiness.
• Ability to lead groups, deliver training, and drive change.
• Excellent written and verbal communication across clinical and non-clinical teams.

Mansioni

• Lead and coordinate hospital clinical governance and quality assurance programmes to ensure safe, high-quality patient care.
• Review quality, safety, and governance data to identify trends and support improvement actions.
• Prepare for CQC/HIS/HIW inspections with evidence of compliance.
• Manage local complaints process and ensure investigations close within policy timelines.
• Promote a culture of safety, quality and accountability throughout the hospital.
• Ensure data collection systems monitor compliance with national policies and internal standards.

Conoscenze

Clinical governance

Risk management

Regulatory knowledge

Staff training

Communication skills

Formazione

Health-related discipline degree

Descrizione del lavoro

Quality and Risk Manager - Clinical
Hendon Hospital
22.5 Hours & Permanent
Salary: Up to £44,000.00 FTE per year (depending on level of experience, training and qualification)

Hendon Hospital in London is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for an Quality and Risk Manager to join their team of staff in theQuality Assurance department.

This is a part time role for 22.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Lead and co-ordinate the hospital’s clinical governance and quality assurance programmes to ensure safe and high-quality patient care.
• Review and analyse quality, safety, and governance data, using CHG systems to identify trends, support decision-making, and deliver improvement actions.
• Prepare the hospital for CQC/HIS/HIW inspections, working proactively with department leads to ensure evidence of compliance is in place.
• Manage the local complaints process, ensuring that all complaints are investigated and closed within policy timeframes, with a focus on learning and resolution.
• Promote and embed a culture of safety, quality, and accountability throughout the hospital.
• Ensure robust data collection systems are in place to monitor compliance with national policies and internal standards.

Applicants should meet the following criteria:

• Experience in the healthcare industry, with a strong understanding of clinical governance, risk, and regulatory frameworks.
• Proven experience in complaints and incident management, including root cause analysis and structured investigation methodologies.
• Knowledge of CQC/HIS/HIW requirements and experience supporting inspection readiness and follow-up.
• Demonstrated ability to present, lead groups, deliver training, and facilitate change.
• Excellent written and verbal communication skills with the ability to influence across clinical and non-clinical teams.
• Qualifications in a health-related discipline.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.