QSR Operations Lead: Guest Experience & Profit Growth

Butlins; Arundel; On-site; GBP 42,000 - 62,000; Full time

Job summary

Butlins is seeking a QSR Manager to lead day-to-day operations at a retail trade venue. You will drive guest experiences, manage stock yield, and coach a service‑led, multi‑skilled team on the shop floor.

You will use P&L, SPH, yield and guest feedback to improve performance, while ensuring safe, speedy service during all peak periods. The role emphasises leadership and commercial focus across resort venues.

Qualifications

• Demonstrable leadership experience in high-volume hospitality.
• Strong understanding of F&B stock controls and product standards.
• Proven ability to optimise margins and drive productivity.

Responsibilities

• Own the guest experience to ensure fast, safe, friendly service and consistent quality.
• Lead a multiskilled team, coaching in real time and managing labour to demand.
• Use NPS trends and stock reports to improve service and profitability.

Skills

Leadership

Hospitality operations

Stock controls

Forecasting

Rota planning

Tools

SAM

Job description

Butlins is seeking a QSR Manager to lead day-to-day operations at a retail trade venue. You will drive guest experiences, manage stock yield, and coach a service‑led, multi‑skilled team on the shop floor.

You will use P&L, SPH, yield and guest feedback to improve performance, while ensuring safe, speedy service during all peak periods. The role emphasises leadership and commercial focus across resort venues.