QRA Officer

GB Recruitment (England, Scotland, Wales); Banbury; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

On-site canteen

33 days annual leave

Pension with employer contribution

GP consultations (24/7)

Job summary

DHL is seeking a QRA Officer for its Life Sciences & Healthcare operation in Banbury. You will ensure GDP compliance, provide regulatory guidance to operations, and drive quality initiatives across audits, investigations, and KPI reporting.

Join a regulated, fast-paced environment focused on patient safety and timely delivery of essential healthcare products. Strong data skills and communication are essential for success in this role.

Qualifications

• Experience in QA pharmaceutical and logistics is essential.
• Knowledge of GDP and GMP in regulated environments is preferred.
• Excellent verbal and written communication skills.
• Strong data extraction skills are required.
• Sense of urgency and goal-oriented mindset.

Responsibilities

• Ensure full compliance with EU/UK GDP regulations, championing patient safety and maintaining the highest quality standards across all site operations.
• Provide expert quality and regulatory guidance to operational teams, fostering a strong Quality First culture and driving right-first-time performance.
• Build and maintain effective relationships with customers, suppliers, and internal stakeholders, acting as a key point of contact for quality and compliance matters.
• Lead and support internal, supplier, and compliance audits, ensuring regulatory requirements are met and improvement opportunities are identified.
• Manage and support investigations relating to deviations, complaints, CAPAs, and remedial actions, ensuring timely resolution and effective communication with clients.
• Monitor, analyse, and report on quality performance metrics and KPIs, driving continuous improvement initiatives and promoting operational excellence.
• Deliver and support quality training programmes, raising GDP awareness and ensuring colleagues have the knowledge and tools required to achieve compliance and customer expectations.

Skills

QA Pharmaceutical

Logistics

GDP/GMP knowledge

Communication skills

Data extraction

Job description

Position: QRA Officer Location: Banbury Grade: RCS. M Shift patterns: Monday-Friday. Day time hours (08:00-16:00/09:00-17:00) Contract Type: Permanent (Full-Time) Join DHL's Life Sciences & Healthcare operation in Banbury as a QRA Officer, where you'll play a vital role in supporting a highly regulated, fast-paced healthcare environment. Working at the heart of a quality-focused operation, you'll help ensure compliance, accuracy, and efficiency across key administrative processes while contributing to the safe and timely delivery of essential healthcare products that make a real difference to people's lives.

A TYPICAL DAY MAY INVOLVE

• Ensure full compliance with EU/UK GDP regulations, championing patient safety and maintaining the highest quality standards across all site operations
• Provide expert quality and regulatory guidance to operational teams, fostering a strong Quality First culture and driving right-first-time performance
• Build and maintain effective relationships with customers, suppliers, and internal stakeholders, acting as a key point of contact for quality and compliance matters
• Lead and support internal, supplier, and compliance audits, ensuring regulatory requirements are met and improvement opportunities are identified
• Manage and support investigations relating to deviations, complaints, CAPAs, and remedial actions, ensuring timely resolution and effective communication with clients
• Monitor, analyse, and report on quality performance metrics and KPIs, driving continuous improvement initiatives and promoting operational excellence
• Deliver and support quality training programmes, raising GDP awareness and ensuring colleagues have the knowledge and tools required to achieve compliance and customer expectations

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous experience in QA Pharmaceutical and Logistics is essential
• Experience in Medical Devices, Cold Chain, Validation, Transportation and Packaging is desirable
• Knowledge of GDP and GMP (regulated environment/operations) would be preferred
• Excellent communication skills - Verbal and written
• Strong data extraction skills
• Driven, motivated, results and goal orientated
• Possesses a sense of urgency and knows when to escape

WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th or 16th November, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.