QRA Manager - Transport

DHL Supply Chain; Banbury; On-site; Confidential; Full time

Benefits offered by this job

Free parking

On-site canteen

33 days leave

Pension plan

GP consultations

Discounts

Job summary

DHL Supply Chain in Banbury is seeking a Transport QRA Manager to lead Quality, Risk and Assurance across the transport operation, with regular travel to other sites. You will drive compliance, audits, investigations and continuous improvement to ensure safe, efficient, and customer-focused transport performance.

The role also acts as the primary quality and regulatory lead for the transport contract, providing expert guidance on compliance, quality standards and regulatory expectations, and

Qualifications

• Previous experience in QA Pharmaceutical and Transport Logistics is essential.
• Fully compliant on GMP and GDP elements of the QMS.
• Knowledge of pharmaceutical industry and supply chain elements.
• Understanding of GxP regulatory requirements and associated procedures.
• Experience with change controls and risk assessment.

Responsibilities

• Lead the delivery and maintenance of EU GDP/GMDP compliance across transport operations.
• Act as the primary quality and regulatory lead for the transport contract; advise on compliance and audits.
• Review and maintain Quality and Technical Agreements with clients, suppliers and internal stakeholders.
• Manage quality incidents including deviations, complaints, investigations and CAPA actions.
• Serve as point of contact for client quality matters; provide regular compliance updates.
• Monitor KPIs and drive continuous improvement and standardisation across the network.
• Support new business opportunities with quality oversight and risk assessment.
• Champion a Quality First Culture with training and promoting right-first-time behaviours.

Skills

QA Pharmaceutical

Transport Logistics

GMP GDP

GxP compliance

Risk assessment

CAPA

Audits

Regulatory guidance

Job description

Position: QRA Manager - Transport
Location: Banbury (Business travel required)
Grade: RCS. K
Shift patterns: Monday-Friday. Day time hours (08:00-16:00/09:00-17:00)
Contract Type: Permanent (Full-Time)

Join DHL as a Transport QRA Manager based in Banbury, where you'll lead Quality, Risk and Assurance activities across the transport operation. With regular travel to other sites, you'll drive compliance, manage audits and investigations, identify operational risks, and deliver continuous improvement initiatives to ensure safe, efficient, and customer-focused transport performance across the network

A TYPICAL DAY MAY INVOLVE

• Lead the delivery and maintenance of EU GDP/GMDP compliance across transport operations, ensuring patient safety, product integrity and adherence to regulatory requirements at all times
• Act as the primary quality and regulatory lead for the transport contract, providing expert guidance and support on compliance, quality standards, audits and regulatory expectations
• Review, negotiate and maintain Quality and Technical Agreements with clients, suppliers and internal stakeholders, ensuring full alignment with contractual and regulatory requirements
• Manage quality incidents including deviations, complaints, investigations and CAPA activities, ensuring robust root cause analysis, timely resolution and effective preventative actions
• Serve as the key point of contact and escalation for client quality matters, maintaining strong customer relationships and providing regular compliance updates through operational, monthly and quarterly business reviews
• Monitor, analyse and report on quality and contractual KPIs, driving continuous improvement initiatives, standardisation programmes and operational excellence across the transport network
• Support new business opportunities, client implementations and change management projects by providing quality and regulatory oversight, risk assessment and compliance advice
• Champion a Quality First Culture by delivering training, raising compliance awareness, coaching stakeholders and promoting right-first-time behaviours throughout the operation

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous experience in QA Pharmaceutical and Transport Logistics is essential
• Fully compliant on all key elements of the Quality Management System and have full understanding of GMP, GDP
• Knowledge and understanding of the pharmaceutical industry and supply chain elements
• Market and industry knowledge in particular around GxP regulatory requirements and GxP compliance QMS and associated procedures
• Change controls and risk assessment experience
• Experience in Medical Devices, Cold Chain, Validation, Transportation and Packaging
• Driven, motivated, results and goal orientated

WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th or 16th November, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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