Control Room Administator

DHL Supply Chain; England; On-site; Confidential; Full time

Benefits offered by this job

Free on-site parking

33 days annual leave

Pension with 8% employer contribution

4% employee contribution

Free confidential 24/7 GP services

Retail and lifestyle discounts

Loans, savings schemes and mortgage/ad

Job summary

DHL Supply Chain Daventry is seeking a Control Room Administrator to support drivers and manage key admin tasks within a busy transport operation. You will help maintain records, handle queries, and ensure smooth daily operations from Monday to Friday, 08:00–16:00.

The role emphasizes organisation, proactivity, and development opportunities as part of a permanent full-time contract in a busy logistics environment.

Qualifications

• Strong Administrative experience is essential.
• Transport knowledge would be desirable.
• Previous Supply Chain/Logistics experience would be advantageous.
• Excellent communication skills - Verbal and written.
• Good interpersonal, motivational and planning skills.
• Ability to work under pressure and to demanding deadlines.
• Strong IT, numeric and analytical skills.

Responsibilities

• Act as the central hub for operational data collection, validation, and distribution, ensuring accurate and timely information is available across the network.
• Carry out checks on delivery labelling and documentation, ensuring accuracy and adherence to operational standards.
• Support transport operations by preparing driver packs, handling incoming calls, and directing queries to the appropriate teams to ensure efficient communication.
• Maintain accurate records, logs, spreadsheets, databases and training documentation in line with OMS standards, ensuring full audit compliance and data integrity.
• Coordinate the ordering, allocation and distribution of consumables, ensuring sites and colleagues have the resources required to operate effectively.
• Provide administrative support to the wider operation, including uniform and consumables management, hotel and vehicle bookings, parking fine administration, and other ad hoc duties as required.

Skills

Administrative experience

Communication skills

IT skills

Numeracy

Tools

IT tools

Job description

Position: Control Room Administrator
Grade: RCS. O
Location: Daventry
Shift patterns: Monday-Friday. Day time hours (08:00-16:00)
Contract Type: Permanent (Full-Time)

Looking for a role where you can make a real impact behind the scenes? Join our team as a Control Room Administrator and become the heartbeat of our busy transport operation. From supporting drivers and managing key administration tasks to keeping vital records up to date, you'll play a crucial role in keeping everything running smoothly. If you're organised, proactive and ready to build a career with plenty of development opportunities, we'd love to hear from you!

A TYPICAL DAY MAY INVOLVE

• Act as the central hub for operational data collection, validation, and distribution, ensuring accurate and timely information is available across the network
• Carry out checks on delivery labelling and documentation, ensuring accuracy and adherence to operational standards.
• Support transport operations by preparing driver packs, handling incoming calls, and directing queries to the appropriate teams to ensure efficient communication
• Maintain accurate records, logs, spreadsheets, databases and training documentation in line with OMS standards, ensuring full audit compliance and data integrity
• Coordinate the ordering, allocation and distribution of consumables, ensuring sites and colleagues have the resources required to operate effectively
• Provide administrative support to the wider operation, including uniform and consumables management, hotel and vehicle bookings, parking fine administration, and other ad hoc duties as required

THIS ROLE WOULD SUIT PEOPLE WHO

• Strong Administrative experience is essential
• Transport knowledge would be desirable
• Previous Supply Chain/Logistics experience would be advantageous
• Excellent communication skills - Verbal and written
• Good interpersonal, motivational and planning skills
• Ability to work under pressure and to demanding deadlines
• Strong IT, numeric and analytical skills

WHY JOIN US?

• Free on-site parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 2nd November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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