QA Project Executive - Hybrid & Growth Opportunity

Ipsos; St Albans; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Income protection

Life assurance

Health & wellbeing programme

Professional development opportunities

Hybrid work three days per week

Job summary

Ipsos is seeking a QA Project Executive to uphold quality standards across validation and QA for Mystery Shopping programmes. You’ll work with Client Success, Project Management and Operations to deploy resources, meet deadlines and ensure data quality before client delivery.

The role is based in St Albans with a hybrid working model and opportunities to improve processes and automation. You’ll monitor KPIs, coach validation teams, and contribute to planning discussions to enhance efficiency and

Qualifications

• Excellent written and verbal communication with strong proofreading capabilities.
• Strong organisational and planning skills with ability to manage priorities and deadlines.
• High attention to detail with data checking and document proofreading accuracy.
• Commercial awareness including understanding of project budgets or financial tracking.
• Ability to train, coach and provide constructive feedback to improve performance.
• Strong problem-solving skills and ability to resolve issues.
• Experience using Microsoft Office applications, especially Excel, Outlook and Word.
• Experience learning and adapting to new systems and technologies quickly.

Responsibilities

• Monitor quality metrics and KPIs for validation processes.
• Coach and support validation teams to improve performance.
• Coordinate validation resources with Client Success, PM and Operations.
• Support operational planning discussions and identify process improvements.
• Ensure survey data meets Ipsos quality standards before delivery.

Skills

Communication

Proofreading

Organisation

Attention to detail

Budget management

Coaching

Problem solving

Learning new systems

Tools

Excel

Outlook

Word

Job description

Ipsos is seeking a QA Project Executive to uphold quality standards across validation and QA for Mystery Shopping programmes. You’ll work with Client Success, Project Management and Operations to deploy resources, meet deadlines and ensure data quality before client delivery.

The role is based in St Albans with a hybrid working model and opportunities to improve processes and automation. You’ll monitor KPIs, coach validation teams, and contribute to planning discussions to enhance efficiency and