Quality Assurance Lead: Client Retention & Data Insights

PHMG; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

PHMG is seeking a dedicated Quality Assurance Manager to lead the QA team within the Client Services function from our Old Trafford office. You will drive the internal audit program, coach staff, and ensure quality standards across projects and departments.

You will analyse data, monitor trends, and implement process improvements to strengthen client retention and overall service quality. This role is based on site in Manchester with regular collaboration across global teams.

Qualifications

• Proven experience in data analysis with a view towards quality assurance.
• Strong organisation and project management skills to deliver on time.
• Excellent communication and interpersonal skills, including interaction with senior stakeholders.
• Ability to work independently and shape workload with data-backed ideas.
• Proficient in Excel and advanced data manipulation.

Responsibilities

• Oversee development and delivery of a robust internal audit function.
• Coach and lead the QA team within Client Services and retention focus.
• Review engagement with clients and report on processes and quality trends.
• Analyse data to drive improvements in client journey and product implementation.

Skills

Data analysis

Organisation

Communication

Independent working

Excel

Risk awareness

Job description

PHMG is seeking a dedicated Quality Assurance Manager to lead the QA team within the Client Services function from our Old Trafford office. You will drive the internal audit program, coach staff, and ensure quality standards across projects and departments.

You will analyse data, monitor trends, and implement process improvements to strengthen client retention and overall service quality. This role is based on site in Manchester with regular collaboration across global teams.