Quality Assurance Project Executive - Channel Performance

Ipsos; St Albans; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Income protection

Life assurance

Health & wellbeing programme

Professional development opportunities

Hybrid work three days per week

Job summary

Ipsos is seeking a QA Project Executive to uphold quality standards across validation and QA for Mystery Shopping programmes. You’ll work with Client Success, Project Management and Operations to deploy resources, meet deadlines and ensure data quality before client delivery.

The role is based in St Albans with a hybrid working model and opportunities to improve processes and automation. You’ll monitor KPIs, coach validation teams, and contribute to planning discussions to enhance efficiency and

Qualifications

• Excellent written and verbal communication with strong proofreading capabilities.
• Strong organisational and planning skills with ability to manage priorities and deadlines.
• High attention to detail with data checking and document proofreading accuracy.
• Commercial awareness including understanding of project budgets or financial tracking.
• Ability to train, coach and provide constructive feedback to improve performance.
• Strong problem-solving skills and ability to resolve issues.
• Experience using Microsoft Office applications, especially Excel, Outlook and Word.
• Experience learning and adapting to new systems and technologies quickly.

Responsibilities

• Monitor quality metrics and KPIs for validation processes.
• Coach and support validation teams to improve performance.
• Coordinate validation resources with Client Success, PM and Operations.
• Support operational planning discussions and identify process improvements.
• Ensure survey data meets Ipsos quality standards before delivery.

Skills

Communication

Proofreading

Organisation

Attention to detail

Budget management

Coaching

Problem solving

Learning new systems

Tools

Excel

Outlook

Word

Job description

Make Your Mark at Ipsos

Are you highly organised with a passion for quality and attention to detail? Do you enjoy working collaboratively to solve problems, improve processes and deliver exceptional client outcomes? Are you looking for an opportunity to develop your career within a fast-paced, market-leading business? If so, we'd love to hear from you.

About the Role

Channel Performance delivers mystery shopping and performance measurement programmes that help clients understand customer experiences, identify opportunities and improve performance. As a QA Project Executive, you will play a fundamental role in the success of our Mystery Shopping business, ensuring the highest quality standards are achieved across our validation and quality assurance processes.

Working closely with our Client Success, Project Management and Operations teams, you will act as the key link between functions, ensuring validation resources are effectively deployed, project deadlines are met and all survey data meets Ipsos quality standards before being delivered to clients.

This is a varied role where you'll monitor quality metrics and KPIs, provide coaching and support to validation teams, contribute to operational planning discussions and identify opportunities to improve processes, efficiency and automation. Your work will directly contribute to client satisfaction, business performance and Ipsos' reputation as a leading mystery shopping provider.

We are ideally looking for someone to be based in the St Albans office.

About You

Essential Skills

• Excellent written and verbal communication skills with strong proofreading capabilities.
• Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
• High attention to detail, with experience of checking data and proofreading documents for accuracy.
• Commercial awareness, including an understanding of project budgets or financial tracking.
• Ability to train, coach and provide constructive feedback to improve performance.
• Strong problem-solving skills and ability to manage issues through to resolution.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Outlook and Word.
• Experience learning and adapting to new systems and technologies quickly.

Desirable Skills

• Experience in market research, mystery shopping, audit research or a related project delivery environment.
• Experience supporting or coordinating projects involving multiple stakeholders or suppliers.
• Familiarity with digital data collection, validation or reporting processes.
• Interest in developing a career in quality assurance management and/or mystery shopping.
• Confidence using AI tools responsibly to improve day-to-day productivity, quality or ways of working.

Behaviours

• Analytical thinking and excellent attention to detail.
• Resilience, flexibility and agility when priorities change.
• Creative, solution-focused problem solving.
• Motivation, accountability and ownership of outcomes.
• Empathy, active listening and effective communication.
• Curiosity and commitment to continuous improvement.
• Service orientation and client-first mindset.
• Collaborative approach, building effective relationships across multiple teams.
• Ability to make sound decisions under pressure whilst maintaining high standards.

Benefits

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.