Project Executive - Channel Performance

Ipsos in the UK; Milton Keynes; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

pension contribution

income protection

life assurance

health & wellbeing range

financial benefits

professional development opportunities

Job summary

Ipsos in the UK is seeking a Project Executive to support mystery shopping and performance measurement programmes. You will work within the Channel Performance team, coordinating multiple workstreams and ensuring projects run smoothly from set-up through data delivery and review.

The role provides exposure to client engagement, project delivery and commercial management in a fast-paced, client-focused environment.

Qualifications

• Experience in client-facing environments and handling client queries professionally.
• Strong organisational skills to manage multiple tasks, priorities and deadlines.
• Excellent written and verbal communication.
• High attention to detail with data checking and proofreading accuracy.
• A proactive approach, taking ownership through to resolution.
• Commercial awareness including budgeting or financial tracking.
• Proficiency in Microsoft Office and ability to learn new systems.
• Experience in market research, mystery shopping or related delivery.
• Experience coordinating projects with multiple stakeholders or suppliers.
• Familiarity with digital data collection, validation or reporting.
• Interest in developing a career in project management and/or mystery shopping.
• Confidence using AI tools to improve day-to-day productivity and quality.

Responsibilities

• Support projects from initial set-up through fieldwork, data delivery and review.
• Coordinate multiple workstreams and stakeholders while maintaining documentation, timelines and budgets.
• Collaborate across Project Management, Operations and Client Success and engage clients.
• Contribute to client satisfaction, operational excellence and business performance.
• Test project set-up, quality check data and prepare client communications.
• Support project reviews and keep stakeholders informed.

Skills

Client-facing experience

Organisational skills

Written & verbal communication

Attention to detail

Proactive approach

Commercial awareness

Microsoft Office

Market research / mystery shopping

Coordination of stakeholders

Digital data collection & reporting

Interest in project management /Myst.

Using AI tools for productivity

Tools

Microsoft Office

AI tools

Job description

Are you highly organised, detail-oriented and looking to build a career in project management? Do you enjoy coordinating multiple activities, working with clients and colleagues, and helping to deliver exceptional customer experiences? If so, we'd love to hear from you.

About the Role

As a Project Executive within our Channel Performance team, you'll play a key role in delivering mystery shopping and performance measurement programmes that help clients understand customer experiences, identify opportunities and improve performance. Working as part of our Project Management team, you'll support projects from initial set-up through fieldwork, data delivery and review, helping to ensure projects are delivered accurately, efficiently and to a high standard.

You'll collaborate closely with colleagues across Project Management, Operations and Client Success, coordinating multiple workstreams and stakeholders while maintaining project documentation, timelines and budgets. The role offers excellent exposure to client engagement, project delivery and commercial management, making it an ideal opportunity for someone looking to develop a career in project management within a fast-paced, client-focused environment.

From testing project set-up and quality checking data to preparing client communications and supporting project reviews, you'll make an important contribution to client satisfaction, operational excellence and business performance while representing Ipsos professionally and ethically at all times.

About You

• Experience working in a client-facing environment and managing client queries professionally.
• Strong organisational skills, with the ability to manage multiple tasks, priorities and deadlines.
• Excellent written and verbal communication skills.
• High attention to detail, with experience of checking data and proofreading documents for accuracy.
• A proactive approach, taking ownership of tasks and issues through to resolution.
• Commercial awareness, including an understanding of project budgets or financial tracking.
• Proficiency in Microsoft Office applications and confidence learning new systems.
• Experience in market research, mystery shopping or a related project delivery environment.
• Experience supporting or coordinating projects involving multiple stakeholders or suppliers.
• Familiarity with digital data collection, validation or reporting processes.
• Interest in developing a career in project management and/or mystery shopping.
• Confidence using AI tools responsibly to improve day-to-day productivity, quality or ways of working.

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

• 25 days annual leave
• pension contribution
• income protection
• life assurance
• a range health & wellbeing
• financial benefits
• professional development opportunities

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.