Pupil Support Administrator

FIRSTGROUP PLC; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

FIRSTGROUP PLC, based in the United Kingdom, seeks a Pupil Support Administrator at Hillingdon Manor School, Uxbridge. This fixed-term maternity cover role requires 38.5 hours per week, Mon–Fri, starting Oct 2026 with a salary of £29,500 per annum (not pro rata).

The post supports vulnerable learners, strengthens home–school links and coordinates attendance interventions to improve outcomes. The successful candidate will monitor attendance, engage families, maintain records and work with

Qualifications

• Experience supporting pupil attendance and working with families.
• Ideally experienced in a school or educational setting.
• Strong communication and relationship-building skills.
• Well organised, proactive and able to manage competing priorities.
• Confident working independently and as part of a team.
• Competent IT skills and accurate record-keeping abilities.
• Committed to safeguarding, inclusion and improving outcomes for young people.

Responsibilities

• Monitor attendance and punctuality, identifying concerns and supporting improvements.
• Work with pupils and families to overcome barriers to attendance and engagement.
• Coordinate attendance interventions, support plans and reintegration programmes.
• Build positive relationships with parents, carers, staff and external agencies.
• Conduct attendance meetings, home visits and outreach support where appropriate.
• Maintain accurate records, reports and documentation while promoting positive attendance across the school.

Skills

Attendance support

Family engagement

Record-keeping

Job description

• Job Title: Pupil Support Administrator
• Location: Hillingdon Manor School, Uxbridge, UB8 3HD
• Salary: £29,500 per annum (not pro rata)
• Hours: 38.5 hours per week | Monday to Friday
• Contract: Fixed Term- November 2027 | Term Time Only
• Start: October 2026
• UK applicants only. This role does not offer sponsorship.

About the Role

We are seeking a compassionate, organised and proactive Pupil Support Administrator to join our dedicated school community on a fixed-term maternity cover basis. This is a rewarding opportunity for someone who is passionate about supporting young people and their families. You'll play a vital role in helping pupils overcome barriers to learning, improving attendance, strengthening relationships between home and school, and ensuring every child has the opportunity to thrive. No two days are the same in this varied and rewarding position. You will work closely with pupils and families to identify and address attendance concerns, develop support plans, coordinate interventions and help create positive outcomes for vulnerable learners. You'll be an important link between home and school, building trusted relationships with families, supporting reintegration following periods of absence, and working collaboratively with staff and external agencies to ensure pupils receive the support they need to succeed.

What You'll Be Doing

• Monitor attendance and punctuality, identifying concerns and supporting improvements.
• Work with pupils and families to overcome barriers to attendance and engagement.
• Coordinate attendance interventions, support plans and reintegration programmes.
• Build positive relationships with parents, carers, staff and external agencies.
• Conduct attendance meetings, home visits and outreach support where appropriate.
• Maintain accurate records, reports and documentation while promoting positive attendance across the school.

What We're Looking For

• Experience supporting pupil attendance and working with families.
• Ideally experienced in a school or educational setting.
• Strong communication and relationship-building skills.
• Well organised, proactive and able to manage competing priorities.
• Confident working independently and as part of a team.
• Competent IT skills and accurate record-keeping abilities.
• Committed to safeguarding, inclusion and improving outcomes for young people.

About Us

At Hillingdon Manor, we provide specialist education for 185 pupils, aged between 10 and 19. Located across two sites, our Secondary School supports around 125 students. Our students are taught in smaller class sizes and all students work towards a variety of qualifications dependent on their needs and ability. The aim of the site is to provide enough support to unlock each pupil's potential so they can live fulfilling and productive lives. We provide students with as much freedom as possible in a safe and supervised environment. This is achievable due to the dedication and support from a range of employed professionals who are passionate, reliable, and understanding. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say th#####n 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running.

Why Join Us?

We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.