Public Transport Support Officer

Kent County Council; Ditton; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Strong work-life balance

Employee rewards and benefits

Supportive team environment in Aylesf

Job summary

Kent County Council's Public Transport Planning and Operations team is hiring a Public Transport Support Officer to provide broad administrative support and to build strong relationships with suppliers, clients and stakeholders. You will handle stakeholder communications, coordinate bus stop suspensions, produce and distribute bus passes, and manage department mailboxes.

The role offers flexible working, a 37-hour week, and a commitment to delivering high-quality transport services across Kent.

Qualifications

• Organised, proactive, and able to manage your own workload.
• Passionate about delivering high-quality services to the people of Kent.
• An effective communicator, confident dealing with a variety of stakeholders.
• Experienced in customer service, with the ability to handle challenging situations.
• Comfortable working in a fast-paced environment.

Responsibilities

• Stakeholder communications
• Managing the impact of road closures
• Arranging bus stop suspensions
• Production and distribution of bus passes
• Managing team and department mailboxes
• Coordinating and providing responses to routine correspondence
• Assisting the Mainstream Schools transport Team, In return, you'll benefit from:

Skills

Stakeholder management

Customer service

Communication skills

Organisational skills

Teamwork

Job description

As a Public Transport Support Officer, you will provide general administrative support across the Public Transport Planning and Operations Team, working closely with a wide range of internal and external partners. Building positive relationships with suppliers, clients, and stakeholders will be central to your success.

• Stakeholder communications,
• Managing the impact of road closures
• Arranging bus stop suspensions
• Production and distribution of bus passes
• Managing team and department mailboxes
• Coordinating and providing responses to routine correspondence.
• Assisting the Mainstream Schools transport Team, In return, you'll benefit from:
• A strong work-life balance
• Access to a range of employee rewards and benefits
• A supportive team environment based in Aylesford

You will work a 37-hour week, typically between 08:00 and 17:00. The role has flexible working arrangements, including a mix of home and office-based work. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

• Organised, proactive, and able to manage your own workload
• Passionate about delivering high-quality services to the people of Kent
• Interested in transport and how it supports communities
• An effective communicator, confident dealing with a variety of stakeholders
• Experienced in customer service, with the ability to handle challenging situations
• Comfortable working in a fast-paced environment

At Kent County Council, we have ambitious plans to improve the lives of our 1.6 million residents. Delivering for a county of this size means tackling complex challenges, offering varied and rewarding work, and constantly striving to improve how we do things. That's where you come in.

By joining one of the largest local authorities in the UK, you'll play a key role in supporting both children and adults across Kent-while developing your own career in the process.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.