Communications Support Officer

Kent County Council; Maidstone; On-site; GBP 12,000 - 18,000; Part time

Job summary

Kent Country Parks is recruiting a part-time Business Support and Communication Officer. Based at Sessions House with travel to country parks including Shorne Woods, Lullingstone and Trosley, the role supports the Communication and Engagement Manager and a junior officer.

The post offers flexible working, permanent part-time hours (22.2 per week) on Weds, Thurs and Fri. The role focuses on admin, communications and customer service for nine parks serving over 1 million visitors annually.

Qualifications

• Provide excellent customer service
• Support day-to-day clerical and administrative functions
• Arrange and coordinate appointments and meetings and take minutes

Responsibilities

• Act as main point of contact for customers at Kent Country Parks
• Monitor emails, social media posts and telephone messages
• Process and monitor financial records relating to expenditure and income
• Maintain systems and processes for customer enquiries, complaints, KPIs, service vehicles, H&S, venue bookings
• Produce templates, publications and materials supporting external communications and business support functions
• Support delivery of the marketing plan across traditional and digital channels

Job description

An exciting opportunity has arisen to join Kent Country Parks (KCP) in a job share role Business Support and Communication Officer. Your office base will be Sessions House and working out of Country Parks including Shorne Woods Country Park, Lullingstone Country Park and Trosley with flexible working.

Working under the line management of the Communication and Engagement Manager and helping support an apprentice Business Support Officer this team supports the management of 9 Country Parks with over 1 million visitors per year.

Key responsibilities of the role will be:

• Act as a main point of contact for the customers contacting Kent Country Parks, providing excellent customers service.
• Support the day to day clerical and administrative functions of the team/service, in addition to the monitoring of emails, social media posts and telephone messages
• Arrange and coordinate appointments and meetings on behalf of the manager and other staff and taking minutes where required.
• Process, maintain and monitor financial records relating to expenditure and income
• Maintain systems and processes to ensure systems linked to the service (e.g. customer enquiries, complaints, key performance indicators, service vehicles, H&S, education/team building/venue hire bookings) are managed effectively and efficiently.
• To support and produce a range of templates, publications and materials supporting external communications, marketing and business support management functions.
• Supporting the delivery of the marketing plan through a range of tactics including traditional media, print, digital (website, Facebook, Twitter), promotional material, events, stakeholder engagement and e-CRM., This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Based at Sessions House but including travel and working from Country Parks

Permanent part-time, 22.2 hours per week - Working Weds, Thurs and Fri