Passenger Transport Support Officer

Government of The United Kingdom; Borstal; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

LGPS

Health & wellbeing

Salary sacrifice

Staff networks

Job summary

Government of The United Kingdom is seeking a Passenger Transport Support Officer to join the busy Passenger Transport Team. The role supports delivery of transport services for children, young people and vulnerable adults across the borough, coordinating with schools, parents and transport providers.

You will manage enquiries, maintain records and assist with home to school transport schemes, while monitoring performance and compliance.

Qualifications

• Experience in administrative, business support or customer service roles.
• Proficient in Microsoft Office applications.
• Ability to manage competing priorities with accuracy and attention to detail.
• Strong communication and organisational skills with problem-solving mindset.

Responsibilities

• Managing enquiries.
• Maintaining transport records and databases.
• Administering home to school transport schemes.
• Supporting transport operations and coordination of transport arrangements.
• Monitor service performance and maintain compliance records.

Skills

Communication skills

Organisational skills

Customer service

Tools

Microsoft Office

Job description

The Passenger Transport Team is looking for a highly organised, customer-focused Passenger Transport Support Officer to join our busy and dedicated service. This is an exciting opportunity to play a key role in supporting the delivery of essential transport services for children, young people and vulnerable adults across the borough. You will work closely with transport colleagues, schools, parents, transport providers and other stakeholders to ensure transport services are administered efficiently and effectively. Daily duties will include:

• Managing enquiries
• Maintaining transport records and databases
• Administering home to school transport schemes
• Supporting transport operations
• Assisting with the coordination of transport arrangements.

You will also help monitor service performance, maintain compliance records and support the wider team in delivering a safe and reliable service.

We are looking for someone who has excellent communication and organisational skills, enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service. You should have experience in an administrative, business support or customer service role, be confident using Microsoft Office applications and have the ability to manage competing priorities whilst maintaining accuracy and attention to detail. This role is ideal for someone who enjoys problem solving, building positive relationships and making a difference to local communities. In return, you will gain valuable experience within a busy operational service, with opportunities for training, development and involvement in service improvement projects.

• Generous annual leave of up to 34 days per year
• Hybrid Working (where appropriate)
• Flexible working hours (where appropriate)
• Membership of the Local Government Pension Scheme
• Access to numerous other salary sacrifice schemes
• Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
• A range of Staff Network groups

For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards