Hybrid Public Transport Support & Stakeholder Liaison

Kent County Council; Ditton; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Strong work-life balance

Employee rewards and benefits

Supportive team environment in Aylesf

Job summary

Kent County Council's Public Transport Planning and Operations team is hiring a Public Transport Support Officer to provide broad administrative support and to build strong relationships with suppliers, clients and stakeholders. You will handle stakeholder communications, coordinate bus stop suspensions, produce and distribute bus passes, and manage department mailboxes.

The role offers flexible working, a 37-hour week, and a commitment to delivering high-quality transport services across Kent.

Qualifications

• Organised, proactive, and able to manage your own workload.
• Passionate about delivering high-quality services to the people of Kent.
• An effective communicator, confident dealing with a variety of stakeholders.
• Experienced in customer service, with the ability to handle challenging situations.
• Comfortable working in a fast-paced environment.

Responsibilities

• Stakeholder communications
• Managing the impact of road closures
• Arranging bus stop suspensions
• Production and distribution of bus passes
• Managing team and department mailboxes
• Coordinating and providing responses to routine correspondence
• Assisting the Mainstream Schools transport Team, In return, you'll benefit from:

Skills

Stakeholder management

Customer service

Communication skills

Organisational skills

Teamwork

Job description

Kent County Council's Public Transport Planning and Operations team is hiring a Public Transport Support Officer to provide broad administrative support and to build strong relationships with suppliers, clients and stakeholders. You will handle stakeholder communications, coordinate bus stop suspensions, produce and distribute bus passes, and manage department mailboxes.

The role offers flexible working, a 37-hour week, and a commitment to delivering high-quality transport services across Kent.