Lead Service Designer - Public Sector (SC Cleared, Hybrid London)

Advanced Resource Managers Ltd; Greater London; Hybrid; GBP 86,000 - 113,000; Full time

Job summary

Advanced Resource Managers Ltd is seeking a Lead Service Designer to shape complex public services in London on a 6-month hybrid contract. You will map end-to-end services, create service maps and blueprints, and facilitate workshops with stakeholders.

Requires 5+ years in service design, UK public sector experience, SC clearance, and a valid UK passport; regular on-site attendance is expected at least once per week.

Qualifications

• 5+ years of professional experience in service design or a closely related user-centred design discipline.
• Significant experience delivering service design within the UK public sector.
• Experience working independently at lead or senior level on complex services.
• Strong evidence of strategic, end-to-end service design rather than solely product or interface design.
• Demonstrable experience creating high-quality service maps, service blueprints, user journeys and other end-to-end service design artefacts.
• Experience working across different stages of service development, including Discovery, Alpha, Beta and Live.
• Active Security Check (SC) clearance.
• Valid UK passport.

Responsibilities

• Lead service design activity across complex public-sector services, from Discovery through Alpha, Beta and Live.
• Understand and map complex end-to-end services across user-facing and internal processes.
• Create clear service design artefacts including service maps, service blueprints, as-is and to-be journeys, ecosystem maps, experience principles and future-state service visions.
• Work closely with User Researchers and other disciplines to ensure service design decisions are grounded in evidence.
• Undertake lightweight research and stakeholder interviews independently where appropriate.
• Plan and facilitate workshops, co-design sessions, stakeholder interviews, playbacks and show-and-tells.
• Help senior stakeholders understand complex services and build alignment around future direction.
• Constructively challenge assumptions, existing processes and solution-led thinking where this prevents better service outcomes.
• Create compelling narratives that communicate complex service problems and opportunities clearly.

Skills

Service design

Public sector experience

Lead senior level

End-to-end design

Service maps/blueprints

Workshops facilitation

Job description

Advanced Resource Managers Ltd is seeking a Lead Service Designer to shape complex public services in London on a 6-month hybrid contract. You will map end-to-end services, create service maps and blueprints, and facilitate workshops with stakeholders.

Requires 5+ years in service design, UK public sector experience, SC clearance, and a valid UK passport; regular on-site attendance is expected at least once per week.