Lead Service Designer

Scrumconnect Ltd; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Scrumconnect Consulting in London is seeking a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work.

The role requires deep experience in service mapping, blueprinting, and facilitation within agile teams, plus knowledge of the GDS Service Standard and public sector context.

Qualifications

• Extensive experience as a service designer, including leading other designers.
• Experience designing complex services spanning several organisations.
• Strong skills in service mapping, blueprinting and facilitation.
• Experience influencing senior stakeholders and policy decisions.
• Experience working in multidisciplinary agile teams.
• Knowledge of the GDS Service Standard.
• UK government or public sector experience.
• Experience leading services through GDS service assessments.
• Experience designing services involving regulation or data sharing.

Responsibilities

• Set the service design vision and approach for one or more teams.
• Lead the design of end-to-end services across digital, offline and operational channels.
• Create service maps, blueprints and target service models.
• Work with senior policy and operational leaders to align services with user needs and policy intent.
• Lead and develop other designers, setting quality and ways of working.
• Make sure services meet the GDS Service Standard and accessibility needs.
• Lead teams through GDS service assessments.
• Contribute to the wider design community and practice.

Skills

Lead designer supervision

Service design

Stakeholder influence

Agile teams

Job description

London, United Kingdom | Posted on 11/11/2026

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

About the Role

We are looking for a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work.

Key Responsibilities

• Set the service design vision and approach for one or more teams.
• Lead the design of end-to-end services across digital, offline and operational channels.
• Create service maps, blueprints and target service models.
• Work with senior policy and operational leaders to align services with user needs and policy intent.
• Lead and develop other designers, setting quality and ways of working.
• Make sure services meet the GDS Service Standard and accessibility needs.
• Lead teams through GDS service assessments.
• Contribute to the wider design community and practice.

Essential Skills and Experience

• Extensive experience as a service designer, including leading other designers.
• Experience designing complex services that span several organisations.
• Strong skills in service mapping, blueprinting and facilitation.
• Experience influencing senior stakeholders and policy decisions.
• Experience working in multidisciplinary agile teams.
• Knowledge of the GDS Service Standard.
• UK government or public sector experience.
• Experience leading services through GDS service assessments.
• Experience designing services involving regulation or data sharing.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.

We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.

As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.