Lead Service Designer - Permanent + Contract

scrumconnect ltd; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Scrumconnect Consulting in London is seeking a Lead Service Designer to set the design vision for complex public services and lead designers across organisations.

You will shape end-to-end services across digital, offline and operational channels, align with policy intent and work with senior stakeholders to drive user-centric outcomes.

The role requires experience in GDS Service Standard and mentoring teams, with hybrid working and one day per week in London.

Qualifications

• Extensive experience as a service designer and leader.
• Experience designing complex multi-organisation services.
• Strong service mapping, blueprinting and facilitation skills.
• Skilled at influencing senior stakeholders and policy decisions.
• Experience in multidisciplinary agile teams and GOV.UK standards.

Responsibilities

• Set the service design vision and approach for one or more teams.
• Lead the design of end-to-end services across digital, offline and operational channels.
• Create service maps, blueprints and target service models.
• Work with senior policy and operational leaders to align services with user needs and policy intent.
• Lead and develop other designers, setting quality and ways of working.
• Make sure services meet the GDS Service Standard and accessibility needs.
• Lead teams through GDS service assessments.
• Contribute to the wider design community and practice.

Skills

Service design leadership

Service mapping

Blueprinting

Stakeholder influence

Agile teams

GDS Service Standard

Job description

Lead Service Designer - Permanent

Permanent salary: up to £70,000 | Contract rate: £380-£420 per day, outside IR35

Working pattern: Hybrid - one day per week in London

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

This opportunity is available on either a permanent basis, with a salary of up to £70,000, or on a contract basis at £380-£420 per day, outside IR35.

About the role

We are looking for a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work.

Key responsibilities

• Set the service design vision and approach for one or more teams.
• Lead the design of end-to-end services across digital, offline and operational channels.
• Create service maps, blueprints and target service models.
• Work with senior policy and operational leaders to align services with user needs and policy intent.
• Lead and develop other designers, setting quality and ways of working.
• Make sure services meet the GDS Service Standard and accessibility needs.
• Lead teams through GDS service assessments.
• Contribute to the wider design community and practice.

Essential skills and experience

• Extensive experience as a service designer, including leading other designers.
• Experience designing complex services that span several organisations.
• Strong skills in service mapping, blueprinting and facilitation.
• Experience influencing senior stakeholders and policy decisions.
• Experience working in multidisciplinary agile teams.
• Knowledge of the GDS Service Standard.

Desirable

• UK government or public sector experience.
• Experience leading services through GDS service assessments.
• Experience designing services involving regulation or data sharing.