Public Sector Content Designer - Hybrid (Leeds), User-Centred

Harvey Nash; Leeds; Hybrid; GBP 59,000 - 96,000; Full time

Job summary

Harvey Nash is seeking an experienced Content Designer to join a large-scale public sector programme in Leeds on a 6-month contract. The role is hybrid, with three days per week on site in Leeds and some remote work.

You will create clear, accessible, user-centred content for complex digital services, using evidence from user research and data to inform content decisions and improve user journeys. You will collaborate with researchers, designers and product managers in an agile environment,

Qualifications

• Strong commercial experience as a Content Designer, ideally within government or the wider public sector.
• Experience designing content for complex transactional or digital services.
• Excellent understanding of user-centred design (UCD) principles.
• Experience using user research and data to inform content decisions.
• Strong knowledge of accessibility and inclusive design.
• Experience working within multidisciplinary Agile delivery teams.
• The ability to simplify complex, technical or policy-heavy information.
• Strong stakeholder management skills and confidence working with senior stakeholders.
• Experience working to GDS standards would be highly advantageous.

Responsibilities

• Design, create and iterate clear, accessible and user-centred content across digital services.
• Use user research, analytics and other evidence to make informed content decisions.
• Translate complex information, policy and processes into content that is easy for users to understand and act upon.
• Map and understand user journeys to ensure content supports the end‑to‑end service experience.
• Work collaboratively within multidisciplinary Agile teams.
• Develop and maintain content patterns, standards and guidance.
• Prototype and test content with users, iterating based on evidence and feedback.
• Work effectively with stakeholders, challenging requirements where necessary to advocate for user needs.
• Ensure content meets accessibility requirements and relevant public sector digital standards.
• Contribute to content strategy and continuous improvement across the programme.

Job description

Harvey Nash is seeking an experienced Content Designer to join a large-scale public sector programme in Leeds on a 6-month contract. The role is hybrid, with three days per week on site in Leeds and some remote work.

You will create clear, accessible, user-centred content for complex digital services, using evidence from user research and data to inform content decisions and improve user journeys. You will collaborate with researchers, designers and product managers in an agile environment,