Public Sector Business Services Leader — Hybrid & Growth

Derbyshire County Council; East Midlands; Hybride; GBP 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

Local Government Pension Scheme

Hybrid working

Development opportunities

Wellbeing services

Derbyshire Rewards

Résumé du poste

Derbyshire County Council is seeking an experienced Business Services Manager to lead cross-functional teams within the One Council approach. You will translate priorities into high quality, responsive services, and ensure efficient support across departments.

This role emphasizes collaborative leadership, continuous improvement, and strong governance, with hybrid working and a focus on service quality, value for money, and regulatory readiness.

Qualifications

• This role leads collaboratively and builds trust across teams.
• Effectively manages people, performance and change in complex environments.
• Experience delivering business services or support in a customer-focused organisation.
• Uses evidence and insight to inform decisions and priorities.
• Shows political awareness, professionalism and integrity.
• Committed to equity, inclusion and continuous learning.
• Demonstrates resilience and practical mindset to support colleagues while improving service quality.

Responsabilités

• Provide visible, inclusive, and supportive leadership to Business Services teams, ensuring colleagues feel valued, empowered, and clear about expectations
• Manage and coordinate the day-to-day delivery of effective and efficient business services within your service area, ensuring work is prioritised and resources are used well
• Work collaboratively with service managers and colleagues to understand local needs and deliver practical, proportionate business service solutions
• Lead and embed continuous improvement, identifying opportunities to streamline processes and improve quality, consistency, and customer experience
• Promote a culture of accountability and professional pride, setting clear standards and actively managing performance against service indicators
• Support workforce planning and development by creating opportunities for learning, progression, and skills development within your teams
• Make effective use of digital systems, automation, and technology to improve efficiency and resilience
• Monitor and manage financial information within your area, supporting sound resource planning and value for money
• Work closely with Senior Business Services Managers and corporate support functions to ensure joined-up, consistent support to services
• Play an active role in preparing for inspections, audits and regulatory activity, ensuring robust processes and compliance are in place
• You will contribute directly to delivering statutory and regulatory requirements, providing assurance through strong operational management

Connaissances

Collaborative leadership

People management

Performance management

Change management

Evidence-based decision making

Political awareness

Equity and inclusion mindset

Description du poste

Derbyshire County Council is seeking an experienced Business Services Manager to lead cross-functional teams within the One Council approach. You will translate priorities into high quality, responsive services, and ensure efficient support across departments.

This role emphasizes collaborative leadership, continuous improvement, and strong governance, with hybrid working and a focus on service quality, value for money, and regulatory readiness.