Business Services Manager

Derbyshire County Council; East Midlands; Hybrid; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Development opportunities

Wellbeing services

Derbyshire Rewards

Job summary

Derbyshire County Council is seeking an experienced Business Services Manager to lead cross-functional teams within the One Council approach. You will translate priorities into high quality, responsive services, and ensure efficient support across departments.

This role emphasizes collaborative leadership, continuous improvement, and strong governance, with hybrid working and a focus on service quality, value for money, and regulatory readiness.

Qualifications

• This role leads collaboratively and builds trust across teams.
• Effectively manages people, performance and change in complex environments.
• Experience delivering business services or support in a customer-focused organisation.
• Uses evidence and insight to inform decisions and priorities.
• Shows political awareness, professionalism and integrity.
• Committed to equity, inclusion and continuous learning.
• Demonstrates resilience and practical mindset to support colleagues while improving service quality.

Responsibilities

• Provide visible, inclusive, and supportive leadership to Business Services teams, ensuring colleagues feel valued, empowered, and clear about expectations
• Manage and coordinate the day-to-day delivery of effective and efficient business services within your service area, ensuring work is prioritised and resources are used well
• Work collaboratively with service managers and colleagues to understand local needs and deliver practical, proportionate business service solutions
• Lead and embed continuous improvement, identifying opportunities to streamline processes and improve quality, consistency, and customer experience
• Promote a culture of accountability and professional pride, setting clear standards and actively managing performance against service indicators
• Support workforce planning and development by creating opportunities for learning, progression, and skills development within your teams
• Make effective use of digital systems, automation, and technology to improve efficiency and resilience
• Monitor and manage financial information within your area, supporting sound resource planning and value for money
• Work closely with Senior Business Services Managers and corporate support functions to ensure joined-up, consistent support to services
• Play an active role in preparing for inspections, audits and regulatory activity, ensuring robust processes and compliance are in place
• You will contribute directly to delivering statutory and regulatory requirements, providing assurance through strong operational management

Skills

Collaborative leadership

People management

Performance management

Change management

Evidence-based decision making

Political awareness

Equity and inclusion mindset

Job description

Closing date: 08 November 2026

Lead with purpose. Collaborate for impact. Shape how the Council works.

Derbyshire County Council is continuing to strengthen its One Council approach, bringing together Business Services into a single, professional, and collaborative function that supports services to deliver the best possible outcomes for residents.

We are seeking an experienced and values driven Business Services Manager who is passionate about public service, committed to continuous improvement, and motivated by supporting colleagues and services to succeed.

This role plays a vital part in translating organisational priorities into high quality, responsive business services that make a real difference across the Council.

What You'll Be Doing

As a Business Services Manager, you will:

• Provide visible, inclusive, and supportive leadership to Business Services teams, ensuring colleagues feel valued, empowered, and clear about expectations
• Manage and coordinate the day-to-day delivery of effective and efficient business services within your service area, ensuring work is prioritised and resources are used well
• Work collaboratively with service managers and colleagues to understand local needs and deliver practical, proportionate business service solutions
• Lead and embed continuous improvement, identifying opportunities to streamline processes and improve quality, consistency, and customer experience
• Promote a culture of accountability and professional pride, setting clear standards and actively managing performance against service indicators
• Support workforce planning and development by creating opportunities for learning, progression, and skills development within your teams
• Make effective use of digital systems, automation, and technology to improve efficiency and resilience
• Monitor and manage financial information within your area, supporting sound resource planning and value for money
• Work closely with Senior Business Services Managers and corporate support functions to ensure joined-up, consistent support to services
• Play an active role in preparing for inspections, audits and regulatory activity, ensuring robust processes and compliance are in place
• You will contribute directly to delivering statutory and regulatory requirements, providing assurance through strong operational management

What We're Looking For

This role is suited to a manager who:

• Leads collaboratively, building trust and strong working relationships across teams and services
• Is confident managing people, performance and change in a complex environment
• Has experience of delivering business services or support functions in a customer-focused organisation
• Uses evidence and insight to make sound decisions, manage competing priorities and improve outcomes
• Demonstrates political awareness, professionalism, and integrity
• Is aligned to the Council's values and committed to equity, inclusion, and continuous learning
• You will bring resilience, empathy, and a practical mindset, enabling you to support colleagues while maintaining a clear focus on service quality and improvement.

Why join us?

At Derbyshire County Council, we believe that great services are enabled by strong, values-led business support.

In return for your commitment, we offer:

• Access to the Local Government Pension Scheme
• 27 days increasing to 32 days after 5 years' service annual leave plus 8 bank holidays
• Flexible and hybrid working, supporting work-life balance
• A supportive management culture that values collaboration and shared problem-solving
• Opportunities for development, progression, and leadership growth
• Access to Derbyshire Rewards, occupational health, and wellbeing services

Provisional interview date: Wk commencing 23rd November