Business Services Assistant

East Midlands Councils/East Midlands Jobs; Matlock; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

25 days annual leave (rises to 30) + 8

Flexible working options

Training and development opportunities

Paid travel expenses for work-related

Cycle to work scheme

In-house occupational services incl.眼?

Job summary

East Midlands Councils in Matlock is seeking a committed office administrator to support the Business Services Team. The role requires strong organisation, data handling, and the ability to meet deadlines in a changing environment, with in-office daily presence.

You will aid end-to-end business services processes, maintain records, manage team inboxes and collaborate with colleagues to deliver efficient, consistent processes across the council. Daily office presence is required.

Qualifications

• Experience managing competing priorities and meeting deadlines in a busy administrative environment.
• Confident in responding to professionals and clients via telephone and other channels.
• Proficient in Microsoft 365 applications, especially Excel, Outlook and Teams.
• Ability to work collaboratively and adapt to change.
• Experience in a busy office environment with emphasis on confidentiality and data protection.

Responsibilities

• Assist the Business Services Team with end-to-end administrative processes and recruitment support.
• Maintain accurate records in line with data protection requirements.
• Manage and monitor team inboxes, respond to enquiries and signpost where needed.
• Coordinate and prioritise team tasks to meet targets.

Skills

Prioritisation

Communication

MS 365

Data analysis

Teamwork

Organisational skills

Confidentiality

GDPR

Tools

Excel

Outlook

Teams

Job description

An exciting opportunity has arisen within the Business Services Team for a committed and flexible individual to provide efficient and effective administrative support. We have a centralised support function to deliver efficient, consistent processes and collaborative working across the council.

You will be joining a friendly team of experienced Business Services Assistants. This is a fast-paced, varied role where you’ll need strong organisational skills, adaptability, and the ability to meet deadlines in a changing environment. If you’re a team player with a can-do attitude and enjoy finding solutions, we’d like to hear from you.

While the role provides flexibility, you are required to work in the office daily. The team is based at the Derbyshire Business Centre, County Hall, Matlock.

What you’ll be doing

• Assisting the BSM supporting end-to-end business services recruitment processes. Liaising with managers and BS colleagues.
• Maintaining accurate records in line with data protection requirements
• Managing and monitoring team inbox, responding to enquiries and signposting where necessary.
• Coordinating and prioritising team tasks to meet targets.

What we’re looking for:

• Demonstrable experience of managing competing priorities and meeting deadlines within a busy administrative environment.
• Someone who can provide a timely and confident response to professionals and clients via the telephone and other communication methods.
• Confident using Microsoft 365 applications, particularly Excel, Outlook and Teams, with the ability to learn new systems quickly.
• Ability to work collaboratively, willingness to learn and adapt to change
• Experience of working in a busy office environment.
• Clear communication skills – written and verbal
• Ability to interpret information and analyse data.
• Have an understanding of confidentiality, GDPR and Data Protection.
• Enthusiasm and transferable skills.

Employees have access to a range of benefits and discounts including

• Access to the Local Government Pension Scheme
• 25 days annual leave per year (rising to 30 days after 5 years continuous service) plus 8 bank holidays (pro rata for part time staff).
• Flexible working options
• Training and development opportunities
• Paid travel expenses for work related travel
• Smarter travel scheme including access to the cycle to work scheme
• Access to our in-house occupational services which also includes free eye tests, physiotherapy and counselling
• Derbyshire rewards – offering hundreds of discounts and cashback

Provisional interview date Week Commencing 16th November 2026