Public Sector AI Success Manager

Box; Ashington; On-site; GBP 58,000 - 73,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Box is seeking a Customer Success Manager to join our Public Sector team. You’ll be the trusted advisor for federal, state, and local agencies as they adopt and expand their use of Box, guiding AI-powered workflows and measurable outcomes.

You’ll own post-sales relationships, map workflows, align stakeholders, and partner with Sales, Product, Engineering and Professional Services to drive adoption and value realization.

Qualifications

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
• Partner with customers to map and redesign critical workflows
• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
• Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team

Skills

Customer Success

Account Management

Solutions Consulting

Enterprise customers

Stakeholder management

AI platforms

Communication

Tools

CRM systems

Job description

Box is seeking a Customer Success Manager to join our Public Sector team. You’ll be the trusted advisor for federal, state, and local agencies as they adopt and expand their use of Box, guiding AI-powered workflows and measurable outcomes.

You’ll own post-sales relationships, map workflows, align stakeholders, and partner with Sales, Product, Engineering and Professional Services to drive adoption and value realization.