Public Sector Account Manager

ECS Resource Group; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

ECS Resource Group is seeking an experienced Public Sector Account Manager to drive growth and maintain strong relationships across public sector accounts. Based in London or Solihull, you will manage key NHS, education, council and charity relationships within IT and technology solutions.

The role focuses on retention and upsell (about 75%) with some new business development (about 25%), in a permanent onsite position.

Qualifications

• Strong account management experience with ability to retain and grow accounts.
• Minimum 3 years' recent public sector experience.
• Experience with NHS, education, councils/local government and/or charities.
• Knowledge of public sector frameworks and procurement processes.
• Experience in IT/Technology MSP or managed services.
• Strong commercial and relationship-building skills.
• Confident engaging with senior stakeholders and decision-makers.

Responsibilities

• Manage and develop a portfolio of public sector accounts.
• Build strong, long-term relationships with key decision-makers.
• Identify upsell and cross-sell opportunities.
• Develop new business within the public sector.
• Manage renewals, commercial discussions and sales opportunities.
• Work closely with technical, service delivery and project teams.
• Maintain an accurate pipeline and forecasts.
• Support customers across IT and technology solutions.

Skills

Account management

New business development

Public sector knowledge

Stakeholder engagement

Job description

Public Sector Account Manager

Locations: Solihull or London

Salary: £35,000 - £40,000 basic + £28,000 OTE

Working pattern: 5 days per week onsite

Contract type: Permanent

We're looking for an experienced Public Sector Account Manager with a strong background in the IT/Technology sector.

This is predominantly an Account Management role (75%), focused on developing existing relationships, driving retention and identifying opportunities for growth, alongside approximately 25% new business development.

You’ll manage relationships across the public sector, including NHS organisations, education, councils and charities, working with key stakeholders to understand their requirements and identify relevant technology solutions.

What you'll be doing:

• Managing and developing a portfolio of public sector accounts
• Building strong, long-term relationships with key decision-makers
• Identifying upsell and cross-sell opportunities
• Developing new business within the public sector
• Managing renewals, commercial discussions and sales opportunities
• Working closely with technical, service delivery and project teams
• Maintaining an accurate pipeline and forecasts
• Supporting customers across IT and technology solutionsThe wider role covers solutions including managed IT services, Microsoft licensing, cloud, cyber security, networking, connectivity, telephony and professional services.

What we're looking for:

• Strong Account Management experience, with some New Business exposure with a proven track record of managing, retaining and growing existing customer accounts
• Minimum 3 years' recent Public Sector experience
• Experience working with NHS, education, councils/local government and/or charities
• Good understanding of public sector vertical markets
• Knowledge of public sector frameworks and procurement processes
• Previous experience within the IT/Technology, MSP, telecommunications or managed services sector
• Strong commercial and relationship-building skills
• Confident engaging with senior stakeholders and decision-makersKnowledge of frameworks such as Crown Commercial Service (CCS) and NHS procurement frameworks would be particularly relevant.

ECS Resource Group are an Equal Opportunity Employer.