Public Sector Account Manager

ECS Resource Group; West Midlands; On-site; GBP 35,000 - 40,000; Full time

Job summary

ECS Resource Group is seeking an experienced Public Sector Account Manager to drive growth within NHS organisations, education, councils and charities. The role focuses on retaining and expanding existing accounts (75%) with aspirational new business development (25%), across IT and technology solutions.

You will manage relationships with senior stakeholders, coordinate with service delivery teams and contribute to long-term public sector contracts and renewals.

Qualifications

• Minimum 3 years’ recent Public Sector experience.
• Experience with NHS, education, councils/local government and/or charities.
• Knowledge of public sector frameworks and procurement processes.
• Experience in IT/Technology, MSP, telecommunications or managed services sector.

Responsibilities

• Manage and develop a portfolio of public sector accounts.
• Build strong, long-term relationships with key decision-makers.
• Identify upsell/cross-sell opportunities and develop new business in the public sector.
• Manage renewals, commercial discussions and sales opportunities.
• Maintain an accurate pipeline and forecasts; work with technical/service teams.

Skills

Account management

Public sector

New business

Stakeholder engagement

IT/Tech sector

Job description

Public Sector Account Manager
Locations: Solihull or London
Salary: 35,000 - 40,000 basic + 28,000 OTE
Working pattern: 5 days per week onsite
Permanent

We're looking for an experienced Public Sector Account Manager with a strong background in the IT/Technology sector.

This is predominantly an Account Management role (75%), focused on developing existing relationships, driving retention and identifying opportunities for growth, alongside approximately 25% new business development.

You’ll manage relationships across the public sector, including NHS organisations, education, councils and charities, working with key stakeholders to understand their requirements and identify relevant technology solutions.

What you’ll be doing:

• Managing and developing a portfolio of public sector accounts
• Building strong, long-term relationships with key decision-makers
• Identifying upsell and cross-sell opportunities
• Developing new business within the public sector
• Managing renewals, commercial discussions and sales opportunities
• Working closely with technical, service delivery and project teams
• Maintaining an accurate pipeline and forecasts
• Supporting customers across IT and technology solutions

The wider role covers solutions including managed IT services, Microsoft licensing, cloud, cyber security, networking, connectivity, telephony and professional services.

What we’re looking for:

• Strong Account Management experience, with some New Business exposure with a proven track record of managing, retaining and growing existing customer accounts
• Minimum 3 years’ recent Public Sector experience
• Experience working with NHS, education, councils/local government and/or charities
• Good understanding of public sector vertical markets
• Knowledge of public sector frameworks and procurement processes
• Previous experience within the IT/Technology, MSP, telecommunications or managed services sector
• Strong commercial and relationship-building skills
• Confident engaging with senior stakeholders and decision-makers

Knowledge of frameworks such as Crown Commercial Service (CCS) and NHS procurement frameworks would be particularly relevant.

ECS Resource Group are an Equal Opportunity Employer,