Public Protection Admin & Licensing Support

Stockport; Stockport; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Stockport Council is recruiting a Business Support Assistant within the Thriving Neighbourhoods & Public Protection service. The role supports the Public Protection team in processing applications and handling enquiries, with training provided.

You will update case management systems, manage confidential information, and assist with licensing-related tasks in a hybrid working arrangement at Stopford House and from home.

Qualifications

• Committed to delivering a high standard of customer service.
• Strong organisational and interpersonal skills with the ability to prioritise.
• Computer literate and able to navigate standard office IT and in-house ICT systems.
• Experience in Licensing or other Public Protection services is desirable.

Responsibilities

• Updating case management systems.
• Receiving and processing documentation and data; handling confidential information.
• Telephone call handling and directing enquiries.
• Working with in-house case management systems.
• Transactional activities including referrals, data input, and eligibility checks.

Skills

Customer service

Interpersonal skills

Organisational skills

Tools

MS Office

In-house ICT systems

Job description

Stockport Council is recruiting a Business Support Assistant within the Thriving Neighbourhoods & Public Protection service. The role supports the Public Protection team in processing applications and handling enquiries, with training provided.

You will update case management systems, manage confidential information, and assist with licensing-related tasks in a hybrid working arrangement at Stopford House and from home.