Business Support Assistant

Stockport Council; Stockport; Híbrido; GBP 26 000 - 27 000; Tempo integral

Resumo da oferta

Stockport Council is advertising a Business Support Assistant role within the Thriving Neighbourhoods & Public Protection service. The role supports the Public Protection team with processing applications, handling enquiries, and supporting licensing related tasks.

The position is 37 hours a week, full time, permanent, hybrid working between Stopford House and homeworking. The successful candidate will update case management systems, process documentation, deal with customer contact, and perform

Qualificações

• Commitment to high standard of customer service.
• Strong organisational and interpersonal skills.
• Able to learn quickly and meet tight deadlines.
• Proficient in standard office IT applications including MS Office.

Responsabilidades

• Updating case management systems.
• Receiving and processing documentation and data; handling confidential information.
• Telephone handling and managing customer contact.
• Working with in-house case management systems.
• Data inputting, quality assurance and financial transactions.

Conhecimentos

Customer service

Organisational skills

MS Office

Ferramentas

Case management systems

In-house ICT systems

Descrição da oferta de emprego

Business Support Assistant Thriving Neighbourhoods & Public Protection
Scale 3 (£26,427 - £26,847)
37 Hours, Full Time
Permanent
Hybrid: Stopford House and homeworking

Application Deadline: 9th November 2026 11:59pm
Shortlisting Date: 10th November 2026
Interview Date: 17th and 18th November 2026
Interview Type: In person at Stopford House

Join us at Stockport Council Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026

Your Role

We have an exciting opportunity within our Business Support Team, supporting Public Protection within the wider Thriving Neighbourhoods Service.

The team are responsible for processing applications across a wide variety of areas, including enquiries around bins or a dropped kerb and handling requests for pest control services. The team also support all aspects of premises and taxi licensing.

Key Responsibilities

With some supervision and direction, you will be expected to undertake a range of activities including the following (although please note it is not an exhaustive list):

• Updating case management systems
• Receiving and processing documentation, data and information; handling and processing sensitive and confidential information; and keeping information safe
• Telephone call-handling and managing customer contact (including signposting and directing enquiries)
• Working with inhouse case management systems
• Transactional activities, including cross-checking referrals and applications, data inputting and quality assurance, financial transactions, eligibility checks and support to complete applications.

Training and support will be provided to the successful candidate.

About You

A commitment to providing a high standard of customer service, strong organisational and interpersonal skills. You will be expected to be a quick learner, able to prioritise your own workload and work to tight deadlines. You should be computer literate and be proficient in working with standard office IT applications including MS Office. You will be expected to learn how to navigate in-house ICT systems to work with data and information. Experience of working in a Licensing or other Public Protection service is desirable.

About Us

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

For further information about the role please contact Caitriona Muldoon or Tamara Dootson on [e-mail] / [e-mail] for an informal discussion about the role.

The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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