Public ICT Helpdesk Technician – Fast, Customer‑Focused Support

Adecco Portugal; Bristol; On-site; GBP 32,000 - 36,000; Part time

Job summary

Adecco are recruiting for an ICT Helpdesk Technician to work within the South Gloucestershire Council in Yate, Bristol. This is a temporary, full-time role (37 hours/week) with an early start between 7:30am and 5:30pm.

You will be the first point of contact for IT incidents and service requests for around 3,000 internal users, logging and resolving tickets using Halo ITSM, SCCM, Azure and AD, while delivering strong customer service in a fast-paced public sector environment.

Qualifications

• NVQ Level 3 or equivalent practical experience.
• Proven experience in customer service and technical support in a busy service environment.
• Familiarity with ITIL-aligned service processes and Halo ITSM.

Responsibilities

• Serve as the primary contact for IT incidents and service requests.
• Log, categorise, prioritise, and manage tickets with precision.
• Diagnose and resolve common technical issues related to accounts, software, hardware, and connectivity.
• Keep customers informed with clear and timely updates throughout the ticket lifecycle.
• Escalate complex issues to the relevant technical teams or third-party suppliers.
• Assist with device lifecycle activities and follow information security protocols.

Skills

Halo ITSM

Windows

Microsoft 365

SCCM

Azure

Intune

Active Directory

Microsoft Entra ID

ITIL

Customer service

Education

NVQ Level 3

Tools

Halo ITSM

SCCM

Azure

Intune

Active Directory

Entra ID

Microsoft 365

Job description

Adecco are recruiting for an ICT Helpdesk Technician to work within the South Gloucestershire Council in Yate, Bristol. This is a temporary, full-time role (37 hours/week) with an early start between 7:30am and 5:30pm.

You will be the first point of contact for IT incidents and service requests for around 3,000 internal users, logging and resolving tickets using Halo ITSM, SCCM, Azure and AD, while delivering strong customer service in a fast-paced public sector environment.