Office-based ICT Helpdesk Technician - Level 1 Support

South Ayrshire; Ayr; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Annual leave

Wellbeing initiatives

Car leasing scheme

Discounts on retailers

Cycle to Work Scheme

Scotwest Credit Union

Salary sacrifice for white goods

Job summary

South Ayrshire Council is seeking an ICT Helpdesk Technician to provide Level 1 user support from the County Buildings, Ayr. You will assist colleagues across channels, log and triage requests, and escalate when needed.

This permanent, office-based role includes a PVG screening requirement and occasional project tasks as part of the ICT team.

Join a council that offers generous leave, wellbeing initiatives, and a cycle-to-work scheme.

Qualifications

• PVG scheme required; membership/update may be needed before offer.
• First-line ICT helpdesk experience or customer service exposure is desirable.
• Ability to work from an office location in Ayr.

Responsibilities

• Provide Level 1 IT support via face-to-face, phone, and email.
• Log, triage, and escalate requests as appropriate.
• Undertake ICT project tasks as assigned.

Job description

South Ayrshire Council is seeking an ICT Helpdesk Technician to provide Level 1 user support from the County Buildings, Ayr. You will assist colleagues across channels, log and triage requests, and escalate when needed.

This permanent, office-based role includes a PVG screening requirement and occasional project tasks as part of the ICT team.

Join a council that offers generous leave, wellbeing initiatives, and a cycle-to-work scheme.