IT Helpdesk Technician - Public Sector Support

Adecco Portugal; Gloucester; On-site; GBP 17,000 - 20,000; Full time

Job summary

Adecco are pleased to be recruiting for an ICT Helpdesk Technician to work within the South Gloucestershire Council in Yate, Bristol. This temporary, full-time role offers 37 hours per week and an hourly rate of 16.37.

You will be the first point of contact for IT incidents, log and manage tickets, diagnose common issues, and escalate complex problems. Experience with Halo ITSM, SCCM, Azure/Intune, Active Directory and Microsoft 365 is desirable.

Qualifications

• NVQ Level 3 or equivalent or practical IT experience.
• Customer service and technical support in a busy service environment.
• Familiar with ITIL-aligned service processes and Halo ITSM.

Responsibilities

• Serve as the primary contact for IT incidents and service requests.
• Log, categorise, prioritise, and manage tickets.
• Diagnose and resolve issues related to accounts, software, hardware, and connectivity.
• Escalate complex issues to technical teams or third-party suppliers.
• Support major incidents and service outages with timely updates.

Skills

Problem-solving

Communication

Prioritisation

Customer service

Education

NVQ Level 3 or equivalent

Tools

Halo ITSM

SCCM

Azure

Intune

Active Directory

Microsoft Entra ID

Microsoft 365

Job description

Adecco are pleased to be recruiting for an ICT Helpdesk Technician to work within the South Gloucestershire Council in Yate, Bristol. This temporary, full-time role offers 37 hours per week and an hourly rate of 16.37.

You will be the first point of contact for IT incidents, log and manage tickets, diagnose common issues, and escalate complex problems. Experience with Halo ITSM, SCCM, Azure/Intune, Active Directory and Microsoft 365 is desirable.