Public Feedback Advisor for Service Improvement
Kent County Council
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Job summary
Kent County Council is seeking a Customer Feedback Advisor to respond to enquiries and complaints relating to Growth, Environment and Transportation. You will manage a caseload, provide professional support, and ensure responses meet standards and timescales.
Strong interpersonal, organisational and communication skills are essential to liaise with managers and complainants and to follow the relevant procedures. This is a stakeholder-facing role within a supportive team.
Job description
Kent County Council is seeking a Customer Feedback Advisor to respond to enquiries and complaints relating to Growth, Environment and Transportation. You will manage a caseload, provide professional support, and ensure responses meet standards and timescales.
Strong interpersonal, organisational and communication skills are essential to liaise with managers and complainants and to follow the relevant procedures. This is a stakeholder-facing role within a supportive team.
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