Customer Feedback Advisor

Kent County Council; Quarrington; On-site; GBP 21,000 - 29,000; Full time

Job summary

Kent County Council is seeking a Customer Feedback Advisor to respond to enquiries and complaints relating to Growth, Environment and Transportation. You will manage a caseload, provide professional support, and ensure responses meet standards and timescales.

Strong interpersonal, organisational and communication skills are essential to liaise with managers and complainants and to follow the relevant procedures. This is a stakeholder-facing role within a supportive team.

Job description

We are looking for a Customer Feedback Advisor to respond to enquiries and complaints relating to Growth, Environment and Transportation.
You will be working as part of a feedback team in a fast-paced environment, providing professional support to the organisation. The role includes managing a caseload of complaints and enquiries to ensure they are dealt with appropriately and consistently within defined timescales.
Excellent interpersonal, organisation and communication skills are required to liaise with managers and complainants to ensure responses meet the required standards and the procedure is appropriately followed.
These roles require attention to detail, alongside a calm and organised approach. This is an opportunity to ensure feedback from the public helps to shape how we deliver services. The work is varied - you will be expected to deal with a wide range of issues and work collaboratively with colleagues, sharing duties as required throughout the team., This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
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KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.