Customer Feedback & Service Advisor
Kent County Council
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Kent County Council is seeking a Customer Feedback Advisor to respond to enquiries and complaints relating to Growth, Environment and Transportation. You will manage a caseload of feedback to ensure timely and appropriate responses in line with council procedures.
The role requires excellent interpersonal, organisational and communication skills to liaise with managers and complainants, ensuring standards are met and casework is handled consistently.
Job description
Kent County Council is seeking a Customer Feedback Advisor to respond to enquiries and complaints relating to Growth, Environment and Transportation. You will manage a caseload of feedback to ensure timely and appropriate responses in line with council procedures.
The role requires excellent interpersonal, organisational and communication skills to liaise with managers and complainants, ensuring standards are met and casework is handled consistently.
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