Customer Feedback Admin Specialist

Cambridgeshire County Council; Huntingdon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Wellbeing package

4 weeks additional annual leave (sac)

Flexible bank holidays

Pension contributions

Development opportunities

Paid volunteering hours

Our Cambs Rewards discounts

Cycle to Work

Job summary

Cambridgeshire County Council is seeking a highly organised Business Officer to support the administration of customer complaints and feedback across Children, Education and Families. You will help with acknowledgements, maintain records and work to required timescales, contributing to service improvement and excellent customer service.

The role involves close collaboration with Complaints Officers, Business Support and Service Managers, with opportunities to expand responsibilities as the role

Qualifications

• Excellent organisational skills and strong attention to detail.
• Experience in an administrative or business support environment.
• Comfortable working with confidential and sensitive information.
• Excellent written communication skills.
• Ability to manage competing priorities and work independently.

Responsibilities

• Monitor and manage correspondence channels.
• Update feedback records accurately in the Customer Feedback System.
• Record acknowledgement dates and monitor key deadlines.
• Upload and file documentation in line with procedures.
• Maintain audit trails and records relating to complaint activity.
• Support overall feedback processes and escalate issues when required.
• Use reporting tools and dashboards to monitor feedback activity.
• Assist with development and maintenance of process guidance and admin procedures.
• Provide general administrative support to wider service functions as required.

Skills

Organisational skills

Attention to detail

Independent working

Written communication

Confidential handling

Tools

IT systems

Job description

Cambridgeshire County Council is seeking a highly organised Business Officer to support the administration of customer complaints and feedback across Children, Education and Families. You will help with acknowledgements, maintain records and work to required timescales, contributing to service improvement and excellent customer service.

The role involves close collaboration with Complaints Officers, Business Support and Service Managers, with opportunities to expand responsibilities as the role